Categories: Administrative / Clerical Support
Department: University Hospitals
Full/Part Time/PRN: Part-Time
Experience and Education
Interviews patients and/or their representative to obtain personal/demographic information or verify information already on file, including contact, emergency numbers and insurance information. Documents appropriate information on the computer system based upon department documentation standards.
Verifies that patient has been properly identified to prevent multiple medical record numbers campus wide, attaining a 98% accuracy rate. Maintaining departmental productivity standards.
Accurate and timely deployment of legal, ethical and compliance consent forms and documents. Initiates the Advance Directive process and ABNs when applicable.
Initiate, obtain and/or update verification and pre-certification as appropriate for patient services for each patient account registered.
Coordinate accurate patient data to determine financial obligation. Collection of insurance co-payments, deductible amounts, self-pay deposits and patient balances from the patient/guarantor and documents using the computer systems based upon department documentation standards
Maintains daily productivity goals and key performance indicators.
Works in a collaborative manner with peers and ability to communicate verbally with all levels of associates, management, physicians and patients.
Demonstrates ongoing competency skills including age-specific competencies, above level problem solving skills and decision-making abilities.
Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.