Assistant Director, Clinical Operations - Ambulatory Services
Categories: Professional, Nursing
Department: Aston Ambltry Care Admin
Full/Part Time/PRN: Full-Time
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
Experience and Education
Master's degree in business administration, health care administration, public health or related discipline and seven (7) years of health care management experience. Will consider additional years' experience in lieu of education. In addition, at least four (4) years of experience is needed at the manager level or above in physician group practice management. RN licensed in the state of Texas or professional certification by the American College of Healthcare Executives (FACHE) and/or the American College of Medical Practice Executives (CMPE/FACMPE) is desired.
- Manages assigned portfolio of Health System operated outpatient clinics. Oversees the operational and financial performance of assigned clinics in coordination with department leadership and/or governance committees. Establishes a clinic operating model that is both efficient and leads to high-quality patient outcomes.
- Supervises clinic management and supports clinic medical directors in meeting goals, budgets, and performance metrics including patient access, patient flow, patient satisfaction and physician productivity measures. Collaborates with the health system's clinical leadership to ensure patient safety and regulatory compliance. Presents data and program information.
- Assists in developing and implementing strategies to improve operational processes and productivity. Monitors development of specifications and establishes priorities. Presents data and program information.
- Develops employee engagement strategies to promote employee satisfaction, retention, and talent acquisition. Promotes a culture of customer service aimed at creating an optimal patient experience and a collaborative work environment. Develops reward and recognition tools to promote exemplary performance in keeping with institutional core values. Designs professional development models for staff to provide opportunities for growth and advancement.
- Collects, interprets, and documents specifications required to develop new and revise existing programs. Develops and implements operational plans for new and existing programs. Participates in development of project proposals for customers. Develops and/or oversees development of budget for program.
- Makes formal presentations to various senior level audiences. Serves on committees as representative of assigned program as appropriate.
- Compiles complete, concise and comprehensive policies and operation procedures to assist in communicating issues to applicable management staff. Recommends new policies and procedures for improvement of program activities.
- nterpret, explain, and discuss data analysis results with project teams. Makes recommendations and support strategies for improving clinical processes and patient outcomes including management of patient responsiveness, call triage, documentation of care, wait times, and care management.
- Oversees the optimization of space utilization and ongoing facility development/maintenance. Directs the asset acquisition review process and facilitates requests to accommodate incremental space needs in partnership with the Medical Director and Department Chairmen. Maintains and executes business continuity plans as needed.
- Directs marketing and community integration plans. Works closely with the Outreach department to build relationships with community providers and increase awareness of services provided. Closely monitors referral patterns and works with providers to build practice volumes to desired panel sizes.
**Other Duties: Performs other duties as assigned.
Position will report into the Associate VP of Ambulatory Operations and will have oversight of the satellite clinical centers. Registered Nurse preferred.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.