Ophthalmology Patient Interaction Specialist
Categories: Allied Health Professionals
Department: Ophthlmlgy Clnc
Full/Part Time/PRN: Full-Time
Experience and Education
Assists patients with completing disability forms, insurance documents, supplemental security and financial assistance forms.
Assists staff in preparing documentation for handicap tags, letters of necessity, and other patient related requirements.
Assists patients in getting enrolled with various programs to include: home health, assisted living, special needs, hospice, prescription assistance programs, disability programs, employment programs, transportation assistance, support groups and community loan closets.
Assists patients in acquiring medical equipment.
Answers patient calls using EPIC telephone encounters and other staff messaging systems.
Identifies patient's understanding of medical care/outcome and provides appropriate education and resources to address needs.
Advocates teamwork and multidisciplinary care concept to patients, staff and faculty.
Identifies and maintains a database of appropriate resources for client support.
Recognizes barriers to healthcare and connects patients to the resources they may need.
Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
Performs other duties as assigned.
Minimum certification of a Certified Ophthalmic Assistant (COA) or higher.
This position is to fulfill the needs of the Ophthalmology clinic.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.