Job Details

Clinic Staff Assistant II - UT Southwestern Clinical Center Richardson Plano

Job Number: 529403
Categories: Clinical
Dallas, TX

Department: UTSW Clin CTR Richardson/Plano
Full/Part Time/PRN: Full-Time
Regular/Temporary: Regular


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

Experience and Education

High school graduate and successful completion of UT Southwestern CSA Program requirements and at least 6 months experience as CSA I or Float CSA I. Bachelor's degree preferred.

Job Duties

1.Must perform on a regular basis and demonstrate proficiency in at least two job functions.
Registration and Scheduling: a)Completes detailed patient demographic and insurance information in electronic medical record (EMR) system, selecting appropriate insurance plans and payors. b)Completes all required CMS forms following billing compliance standards and policies. c)Schedules patient appointments utilizing demographic and registration best practice model.
Phones: a)Answers patient phone calls utilizing UT Southwestern PURE concepts. b)Able to problem solve utilizing department protocols as necessary to meet patient¿s needs. c)Documents and routes patient communications appropriately following EMR and documentation standards.
Patient Check-in: a)Greets and directs patients and/or visitors to appropriate location, providing information as needed. b)Confirms registration information and updates as appropriate; obtains pertinent information to complete all required forms. c)Collects outstanding patient balances on account and posts payments appropriately. d)Arrives patients in EMR following clinical front office best practices. e)Ensures all patients are continually informed of their visit status when appointments are delayed.
Patient Check-out: a)Per department standards, schedules appointments and follow-up visits and/or surgery, laboratory testing, etc. to ensure efficiency of patient care. b)Receives patient payments, enters payment information per standard into billing system, and provides receipt for payment to all patients. c)Collects outstanding patient balances on account and posts payments appropriately.
Insurance Verification: a.Verifies patient insurance benefits prior to patient appointments utilizing online and automated verification systems. b.Updates patient EMR documenting patient benefit information. c.Communicates with patients and check-in staff to ensure accurate patient payments are collected at time of service.
Referral Management: a)Schedules referral appointments utilizing EMR work queues following access to care standards. b)Confirms scheduling information and provides patient with any additional requirements. c)Documents all contact attempts with patient following policy and procedures. d)Tracks referral scheduling statuses and ensures referrals are completed in a timely fashion.
Billing activities: a)Pre-certifies third party payers; obtains referrals for patients; works closely with physicians and nurses regarding patient care issues.
2.Maintains a high level of customer service to all internal and external customers..
3.Maintains patient confidentiality in accordance with university and department policy.
4.Attends minimum of three (3) hours of Clinic Staff Assistant Program continuing education per year.
5.Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
6.May ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and sample medications.
7.May provide working supervision for lower level Clinic Staff Assistants in training.
8.Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

**Other Duties: Performs other duties as assigned.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Join Our Talent Community
Receive notifications of new jobs and other information. Sign up.
Previous Applicants
If you’ve previously applied online for an opportunity at UT Southwestern Medical Center, please log in.
Internal Candidates
UT Southwestern Medical Center employees, view job opportunities here.
Share This Page
Refer a friend to our
career site.