Financial Counselor II - SCC
Categories: Insurance / Billing
Department: Simmons Cancer Center
Full/Part Time/PRN: Full-Time
Experience and Education
2.Provides training to Financial Counselor I's and other employees as needed related to financial counseling services.
3.Responsible for providing complex benefits review in support of multiple revenue locations for single visits and extended episodes of care. Reviews benefits to ensure that organization and patient understand the extent of coverage for services.
4.Provides combined cost estimates for facility and professional services. Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.
5.Accurately posts payments and creates payment plans for upcoming services and/or outstanding balances.
6.Responsible for reviewing account details for patient education and/or correction:a. Reviews balances and communicates to patient and other affected parties about outstanding balances.b. Assists patients in resolving account questions and concerns.c. Correctly identifies and advises patient on options to resolve bad debt balances.d. Advises patient about financial and special entitlement programs (such as charity programs, drug assistance programs, and other patient assistance options).
7.Responsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways.
8.Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies.
9.Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.