Float Clinic Staff Assistant II - Ambulatory Services - CSA Training Program
Department: Clnc Staff Asst Trng Pgm Admin
Full/Part Time/PRN: Full-Time
Experience and Education
Answers patient phone calls utilizing UT Southwestern PROS concepts. Schedules patient appointments utilizing demographic and registration best practices model. When necessary, able to problem solve utilizing department protocols as necessary to meet patient's needs. Documents detailed patient information onto either manual form or electronic medical system and forwards to appropriate medical personnel as established by department protocol.
Greets and directs patients and/or visitors to appropriate location, providing information as needed. Confirms registration information and updates as appropriate; obtains pertinent information to complete all required forms. Arrives patient in registration system. Ensures all patients are continually informed of their visit status when appointments are delayed.
Per department standards, schedules appointments and follow-up visits and/or surgery, laboratory testing, etc. to ensure efficiency of patient care. Receives patient payments, enters payment information per standard into billing system, and provides receipt for payment to all patients.
Pre-certifies third party payers; obtains referrals for patients; works closely with physicians and nurses regarding patient care issues. Maintains knowledge of relevant CPT and ICD9 codes required for processing patient billing. Ensures charges for services rendered are entered into system in timely and accurate manner. Maintains knowledge of relevant billing issues to reduce automated edits in billing system.
Maintains patient confidentiality in accordance with university and department policy.
Attends minimum of three (3) hours of Clinic Staff Assistant Program continuing education per year.
Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
May ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and sample medications.
May provide working supervision for Clinic Staff Assistants in training (CSA I's).
Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
Performs other duties as assigned.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.