Job Details

Help Desk Representative I - IR Client Services

Job Number: 528748
Categories: Information Technology
Location:
Dallas, TX

Department: IR Clnt Svcs Admin
Full/Part Time/PRN: Full-Time
Regular/Temporary: Regular



Security


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary


Salary Negotiable 


Experience and Education


High school graduation or GED equivalent and four (4) years experience in computer environment including at least two (2) years experience providing technical computer support to customers.  

Job Duties


Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications.    
Monitors pending requests to ensure prompt resolution of client problems.      
Maintains records and status of activities.       
Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications.      
Resolves occasional computer, telecommunications, or systems problems on-site.      
Follows-up on resolved client contacts.       
Performs other duties as assigned.       


**Other Duties:  Performs other duties as assigned. 

Candidate must have experience working with both Service Desk and Desktop Support.  Hours will be primarily during business hours.  However, Client Services is 24 X 7/365 Healthcare environment and Employee must be willing and able to work any shift need to meet our mission.

1.      Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications.

2.      Monitors pending requests to ensure prompt resolution of client problems.  Responds to MyChart and Enterprise password reset issues

3.      Maintains records and status of activities.

4.      Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications.

5.      Resolves computer, telecommunications, or systems problems on site.

6.      Follows-up on resolved client contacts.

7.      Performs other duties as assigned

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

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