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Job Details

Office Assistant-OR Surgical Services

Job Number: 528326
Categories: Administrative / Clerical Support
Location:
Dallas, TX

Department: University Hospitals
Full/Part Time/PRN: Full-Time
Regular/Temporary: Regular



Security


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary


Salary Negotiable


Experience and Education


High School diploma or equivalent and no experience required.
Specialty areas may have increased certification requirements as dictated by unit or standard of care.

Job Duties


Provides a responsive and helpful demeanor to the staff, physicians, patients and public in person and/or via telephone. Asks, "Can I help you?" Answers phone by fourth ring and identifies department and self when answering phone. Customer service is number one concern.
Operates multiline telephone, answers all calls promptly, records and provides accurate messages to staff and triages calls in a timely manner. Sorts mail; assists willingly with other administrative duties as assigned.
Operates departmental office equipment: fax, copier, computer systems including data bases.
Manages the front desk: maintains the waiting area, registers patients (logs/insurance cards), enters charges.
Schedules patients to include new evaluations, clinic visits, tests and follow-up visits. Maintains logs, verifies that patient registration number is current.
Makes hospital rounds to lab, pharmacy, radiology, central supply and other departments as necessary.
Types departmental correspondence efficiently and accurately. Maintains organized patient medical records. Keeps filing up to date.
Assumes accountability for all actions in the workplace. Utilizes downtime to assist others and/or to provide additional amenities to patients and/or families.
Effective patient/family advocate. Responds to patient's and/or patients family's complaints in an appropriate and effective manner. Reports complaints to the Manager or their designee in a timely manner. Utilizes the chain of command appropriately to resolve patient, operational, or personal work related problems.
Participates in performance improvement activities as directed. Attends at least 80% of scheduled staff meetings and attends 100% of mandatory educational sessions.
Maintains organized and uniform patient medical records, keeping filing up to date.
Performs other duties as assigned.


**Other Duties: Performs other duties as assigned.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

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