PAS INTAKE SPEC
Categories: Administrative / Clerical Support
Department: University Hospitals
Full/Part Time/PRN: Full-Time
Experience and Education
Interviews patient and/or physician's office to obtain medical history and patient demographic information and documents in EPIC and Siemens systems. Coordinates with physician's office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits. Maintains department productivity standards.
Pre-registers patient cases by entering complete and accurate information in Siemens system prior to patient's arrival. Identifies and verifies all essential information pertaining to intake, insurance verification/eligibility, and precertification on all applicable patient accounts. Revises information in computer systems as needed. Documents pertinent information and efforts in computer system based upon department documentation standards. Maintains department productivity standards.
Reschedules exams at patients' or departments' requests.
Initiates confirmation call back to patient to include: appointment reminder, location, time, prep instructions, and financial responsibility.
Ensures all exams are scheduled with proper clinical indicators and coding nomenclature.
Counsels offices and/or patients when an "out of network" situation becomes apparent or other potential payor technicalities arise. Coordinates with Financial Counselor to identify funding source and additional information needed to secure accurate third party billing and/or patient financial responsibility.
Coordinates as needed with other departments/ancillary areas for special needs or resources.
Demonstrates ongoing competency skills including age-specific compentencies, above level problem solving skills and decision- making abilities.
Performs other duties as assigned.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.