Job Details

Patient Referral Coordinator I

Job Number: 528932
Categories: Clinical
Dallas, TX

Department: Patient & Physician Referral
Full/Part Time/PRN: Full-Time
Regular/Temporary: Regular


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable 

Experience and Education

High school graduate with one year customer service or medical experience (CSA II experience helpful).   

Job Duties

Provides support as a single point of contact for patients, physicians and employees to access multiple clinical services at UT Southwestern while maintaining a high level of customer service to all internal and external customers.    
Answers patient phone calls utilizing department guidelines. Maintain dialogue to determine patient needs in order to refer to appropriate clinical area. Schedules patient appointments based on clinical protocols and knowledge regarding services provided in all clinical areas. Utilizes the computer system to document detailed patient informaiton in the patient and physician telephone encounter regarding the reason for appointment request, symptoms or diagnosis, and purpose of visit with clinic.
Provides available appointments across clinical areas when services overlap under patient phone calls.  Utilizes referral nurses as resource to ensure patients receive right level of care at appropriate time.    
Uses MCO guidelines to verify insurances that are currently accepted at UT Southwestern. Provides resources for patients regard ing their insurance coverage. When necessary problem solve by utilizing resources on campus when insurance coverage questions are beyond scope of knowledge. Links appointments to the correct insurance and creates appropriate accounts in EPIC as needed. Works closely with community physician offices to obtain referrals for patients.
Collects clinic specific medical records needed for all speciality clinic appointments. Fax release of information request on patient behalf to assist patients with collecting medical records. Scan medical records to the EMR after sorting by external record type (i.e. external lab, external office notes etc) so they are readily available anywhere on campus.  
Sends out clinic specific new patient packets once appointment is scheduled. Collects program specific questionaires and applications (i.e. tranplant application, liquid diet program and breast questionnaires, etc).    
Answers questions regarding specialty programs and clinics on campus to potential patients, mails pamphlets and other informational marketing materials to patients. Promotes UT Southwestern services to callers.    
Enters patient, clinic and marketing information calls into provided software to allow for analysis by marketing and senior leadership.     
Maintains patient confidentiality in accordance with university and department policy.      
Duties performed may include one or more of the following core functions:  a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records. 
Performs other duties as assigned.       

**Other Duties:  Performs other duties as assigned. 

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

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