Job Details

Quality Outcomes & Performance Improvement Manager - Ambulatory Quality Administration

Job Number: 529581
Categories: Professional
Dallas, TX

Department: Ambulatory Quality Administrat
Full/Part Time/PRN: Full-Time
Regular/Temporary: Regular


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable 

Experience and Education

Bachelor's degree, and (7) seven years experience in quality improvement/performance improvement as a primary role, and (1) one year in quality improvement/performance improvement with a healthcare focus is required.A Master's degree, and (6) six years experience in quality improvement/performance improvement as a primary role, and (1) one year in quality improvement/performance improvement with a healthcare focus is required.A minimum of 2 years supervisory experience required. Management experience is preferred.Six Sigma (green or black belt) or Project Management Professional or Lean certification or equivalent is required.A Bachelor's or Master's degree in a Healthcare field and experience in healthcare delivery environment is strongly preferred.

Job Duties

1.Manages continuous performance improvement initiatives in targeted areas of responsibility by supporting, advancing and executing the overall annual outpatient performance improvement strategic plan.
2.Execute the comprehensive quality outcomes reporting program including the analysis and trending of data.
3.Maintains the QI/PI standards and measures agreed upon by the executive and QI/PI leadership.
4.Designs and implements effective processes and programs to improve the quality of care and ensure compliance with nationally recognized quality outcomes.
5.Manages the outpatient quality registries efforts, and Rapid Cycle Improvement strategies associated with each registry.
6.Manages performance metrics to review program progress and effectiveness, focusing on national programs such as Accountable Care Organization/PQRS, Meaningful Use, Bridges to Excellence, and Patient Centered Medical Home.
7.Prepares reports and analysis of clinical outcomes data in order to identify opportunities for clinical process improvement initiatives.
8.Proactively identifies and educates leadership and staff regarding quality requirements, and new guidelines.  Works closely with ambulatory and hospital staff leadership, clinical department leaders and committee chairs to promote effective communication, facilitating information sharing and collaborative problem solving.
9.Effectively leads and mentors a team of Quality Outcome Coordinators, Specialists and senior Specialists to help achieve the quality goals of the organization.
10.Hires, trains, and develops high performing staff to deliver high quality work and effective service to internal and external customers
11.Manage and lead all project related activities between the Ambulatory Quality Outcomes and Performance Improvement office (AQOPI), Data Analytics, Information Resources, Clinical Operations and the customer. Communicate to AQOPI leadership any resource needs and identify and share any barriers to project implementation.
12.Motivates and values staff around performance excellence, professional development, and participation in important center meetings and committees.
13.Prepares written and oral presentations for a variety of internal and external audiences, and disseminate progress reports to AQOPI and Executive leadership.
14.Collaborates with program directors and managers to assess performance monitoring and implement improvement plans, and to ensure accountability, feedback loops and monitoring systems.

**Other Duties:  Performs other duties as assigned. 

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

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