Senior Quality & Outcomes Specialist - Ambulatory Quality Administration
Department: Ambulatory Quality Administrat
Full/Part Time/PRN: Full-Time
Experience and Education
Green belt or Project Management Professional certification or Lean certification or equivalent preferred upon in hire or is obtained within the first 6 months in the position.
Master's degree and (5) five years experience in healthcare delivery to include at least (3) three years in quality improvement/performance improvement as a primary role preferred.
2.Supervise junior colleagues and delegate tasks in accordance with their skill set.
3.Ability to meet changing conditions, manage multiple projects at various stages of development, and utilize critical thinking skills to analyze and interpret data.
4.Interpret & explain data to service line leadership teams, make recommendations & support strategies for improving clinical processes & patient outcomes, consulting with internal content experts.
5.Define project scope, aims, deliverables, and timelines for Ambulatory Quality and Outcomes in collaboration with key stakeholders and senior management; develop full-scale feasibility (including resources) and charter documents with associated communication documents; communicate effectively the project plans at the QCC committee for approval; communicate project expectations to team members and stakeholders in a timely and clear fashion.
6.Lead and coordinate all project related activities between the AQOPI office, Data Analytics, Information Resources, Clinical Operations and the customer. Communicate to senior leadership any resource needs and identifying any barriers to project implementation.
7.Manage project expectations with team members and stakeholders; delegate tasks and responsibilities to appropriate team members; identify and resolve issues and conflicts within the project team, with input from senior leadership when necessary.
8.Generate and manage project timelines and milestones using appropriate project management tools; track milestones and deliverables identified in charter; create and disseminate progress reports and required documentation for any regulatory purposes; identify frequency and content of status reports.
9.Analyze data and results to determine areas for improvement through the project implementation and during the maintenance period; utilize analytic tools necessary to delineate accurate results and drilldown.
10.Prepares reports and analysis of clinical outcomes data in order to identify opportunities for clinical process improvement initiatives.
11.Implements continuous performance improvement using Six Sigma or Lean methodology, based on the needs of the project.
12.Prepares written and oral presentations for a variety of internal and external audiences.
13.Assist manager and director with collaboration with program directors and managers to assess performance monitoring and implement improvement plans, and to ensure accountability, feedback loops and monitoring systems.
14.Prepares summary of results in appropriate format to report to management and Quality Committees.
15.Monitors QI trends in healthcare industry and suggests program changes or enhancements as appropriate.
16.Maintains an in-depth knowledge of continuous quality improvement definitions and techniques, and develops basic clinical understanding of their allocated service lines.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.