Technical Support Specialist - IR Client Services Administration
Categories: Information Technology
Department: IR Clnt Svcs Admin
Full/Part Time/PRN: Full-Time
Experience and Education
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.
Diagnoses and repairs routine computer related problems and/or refers complex problems to Technical Support Specialist II or III or another technical professional.
Installs software, personal computers, printers, and other peripherals as directed or requested by users.
Assists in making recommendations for modifications or additions to personal computer systems, hardware components, and software applications; assists in identifying associated costs.
Troubleshoots routine technical problems and supports university Help Desk as required.
Assists in design of web page text and visual content, navigational links, and page layout.
Consults with users to determine web needs and recommends solutions.
Performs other duties as assigned.
The candidate must have experience and excellent troubleshooting skills on both PC and Mac. Working hours are primarily during normal business hours in a 24/7 healthcare organization. Applicant will be trained on all aspects of the 24/7 environment and must be willing to fill in when needed. The candidate is expected to drive the state vehicle - must have a good driving record. An A+ Certification is a plus. Only customer focused applicants should apply.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.