Experience and Education
High school graduate, or GED, five (5) years’ experience as a medical assistant/patient care technician in a hospital or clinic setting, and successful completion of UT Southwestern supervisory training course within twelve (12) months of employment required; OR Associates degree in related field and 3 years’ experience as a Lead MOA preferred.
Current MOA Certification required, through one of the following organizations: American Association of Medical Assistants, American Medical Technologists Association, National Association for Health Professionals, the National Center for Competency Testing, the National Health Career Association, or American Allied Health.
- Assists nursing manager/supervisor with oversight of daily work assignments and productivity of a group of Medical Office Assistants (MOA's) within one or more clinics/patient areas.
- Working Supervision Given:
- Coordinates staff schedules to ensure support of clinic operations.
- Works closely with nursing manager/supervisor and HR regarding recruiting, hiring staff, and disciplinary actions for clinic employees.
- Assists nursing manager/supervisor to ensure adequate training and supervision of MOA staff; gives timely feedback regarding issues with employee performance.
- Oversees MOA staff development, such as continuing education, orientation, and cross-training; gives input to nursing supervisor and/or physicians regarding employee performance evaluations.
- Manages vacation, sick leave, and time clock edits/approvals for MOA staff.
- Addresses employee satisfaction data as appropriate.
- Monitors clinc workflow and ensures adherence to policies and procedures; recommends and/or implements changes as necessary to maintain efficient clinic.
- Ensures integrity and availability of patient information by staff; maintains patient confidentiality in accordance with university and department policy.
- Functions as liaison with other departments, offices, and divisions regarding MOA clinic functions as needed.
- Inspects equipment and facilities visually and physically to ensure patient safety and proper functioning. Maintains adequate stock of supplies as required for work area.
- Performs MOA job duties as necessary.
- May function as clinic safety officer, verifying each employee’s knowledge of fire safety and the evacuation plan for the work area as directed.
- POCT designee to train and recertify users.
- Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
- Performs other duties as assigned.
**Other Duties: Performs other duties as assigned.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion/