The Specialty Pharmacy Clerk is responsible supporting the specialty retail pharmacy’s operations by delivering exceptional customer service to patients and customers (both internal and external) at UT Southwestern (UTSW) Medical Center’s at the Specialty Retail Pharmacy located inside the Paul M. Bass Administrative and Clinical Center on UTSW's Dallas campus.
The specialty pharmacy clerk’s job duties include:
- Providing customer service for the pharmacy’s customers (internal & external) over the phone and at the counter including operating the pharmacy’s cash register;
- Hand-delivering prescriptions to patient’s upon their discharge from UTSW’s hospital. This position must be able to walk – both inside and outside between UTSW’s campus buildings – each shift to make these deliveries.
- Coordination and organization for the specialty pharmacy’s shipping area and the shipping process for cold chain and others;
- Clerical office duties such as Filing paperwork and light cleaning;
- Other duties as assigned.
The specialty pharmacy clerk is an entry-level position. This is a full-time (40-hours per week), benefit-eligible positions with shifts scheduled weekdays (Monday through Friday) 8:30 AM to 5:00 PM at the Specialty Retail Pharmacy at UTSW's Bass Center (6363 Forest Park Road Dallas, Texas 75390) on the main campus in Dallas.
EXPERIENCE and EDUCATION
This is an entry level position. Previous customer service and cashier/cash-handling experience preferred. Previous experience working in a retail pharmacy is highly desirable.
High School (HS) diploma or equivalent is required.
Must have a current Basic Life Support (BLS) Certification from a course accredited by the American Heart Association (AHA).
Ability to walk frequently each shift – both inside and outside between UTSW’s campus buildings – each shift to delivery patient’s prescriptions.
Must be able to communicate clearly with a varied of diverse customers and have a strong working knowledge of computer systems.
- Sets up cash register. Receives cash till, counts operating cash, and places in register.
- Operates register during pharmacy hours: rings up total charges, explains charges as requested, and makes change.
- Delivers prescriptions to patient rooms, patient bedside or where other deliver locations are determined.
- Maintains required records and statistics, particularly those involved in cashiering such as register tapes, patient insurance logs, credit card logs, etc.
- Operates multiline telephone, answers all calls promptly, quick resolutions, records and triages calls in a timely manner.
- Types departmental correspondence efficiently and accurately. Maintains organized patient medical records. Keeps filing up to date.
- Reports defective equipment/supplies, cashiering problems, and unusual conditions to supervisor. Alerts supervisor immediately of any prescription discrepancies.
- Attends in-service meetings and other required training and meetings as directed.
- Assumes accountability for all actions in the workplace. Utilizes downtime to assist others and/or to provide excellent service to patients and/or families. Organizes prescriptions and provides deliveries efficiently and quickly.
- Effective patient/family advocate. Responds to patients’ and/or patients family’s complaints in an appropriate & effective manner. Reports complaints to the Manager or their designee in a timely manner. Utilizes the chain of command appropriately to resolve patient, operational, or personal work related problems.
- Participates in performance improvement activities as directed. Attends at least 80% of scheduled staff meetings and attends 100% of mandatory educational sessions.
- Performs other duties as assigned.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.