Technical Support Specialist I
Location: Dallas, TX
Location Type: On-site
Location Type: On-site
Job Number: 701667
Category: Information Technology
Responsibilities
Job Summary
UT Southwestern is looking to hire a Technical Support Specialist I in their IR Client Services department. Works under minimal supervision to provide routine technical assistance to UT Southwestern faculty and staff with respect to personal computing hardware and software, computer networking, and/or telecommunications. Supports the desktop support needs of CUH/Zale/Cancer Center. Works with clinicians to ensure end user computing is operating efficiently. Responds to outages, assists with equipment lifecycle management.
Experience and Education
Required:
- High School and 2 years related experience required. Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
- Associates or Bachelors degree in related field preferred.
- If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.
Job Duties
- Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
- Diagnose and repair routine end user problems to remediation independently or by escalating to senior technical staff or other teams.
- Performs preventative maintenance of end user devices and associated peripherals.
- Lifecycle management of end user devices to include deployment and decommissioning of assets.
- After hours staff will work the Service Desk role as needed.
- Performs other duties as assigned.
Knowledge, Skills & Abilities
- Work requires knowledge of Windows based and/or Mac based personal computing software and hardware.
- Work requires personal contact with faculty and staff to provide technical support of computer hardware and software packages and resolve variety of routine problems.
- Work requires phone contact with hardware and/or software vendors.
- Work requires ability to lift computer and printer equipment.
- Work requires interpretation of policy and application of procedures or practices to work problems.
Security
This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion
Benefits
Health Benefits
- PPO and ACO Options
- 100% Coverage for Preventative Health − No Co-Pay
- Tobacco-Free Incentives
- Generous Prescription Drug Plan
- 3 Options for Dental Coverage
- 2 Options for Vision Coverage
- Abundance of Wellness and Employee Assistance Programs
Retirement Plan
(Eligibility varies by employment status)
- The Teacher Retirement System of Texas is a defined benefit plan with 5-year vesting
- Employee Contribution Max 7.7% of salary
- Employer Contribution Match up to 7.5% of salary
- Optional Retirement Program (ORP) defined contribution plan with 1 year, 1 day vesting
- Employee Contribution Max of 6.65% of salary
- Employer Contribution Match of 8.5% of salary
- Optional Tax-Sheltered Annuity
- Optional Deferred Compensation Plan
PTO Benefits
- 15 Paid Holidays, Eligible Day 1
- 8 Hours/Month Accrued Vacation
- 8 Hours/Month Accrued Sick Leave
Other Benefits
- On-Site Day Care
- Employee Discount Program
- Tuition Reimbursement Program
- Long-Term Disability Coverage
- Short-Term Disability Coverage
- Voluntary Group Life Coverage
- Accidental Death & Dismemberment Coverage
I.T. at UTSW
Staying Connected with Information Technology
At UT Southwestern, we need the best and brightest minds in information technology to meet the many demands of our thriving academic medical institution. Whether you are creating pathways for patients to more easily access their medical records or helping physicians and researchers maintain their cutting-edge equipment, the challenges and opportunities abound in our IT department.
The vast computer networks and technical infrastructure of our health system, medical school, research units, and workforce affect every patient and employee at UT Southwestern. That makes any position in the IT department vital to our mission of providing exceptional clinical care and creating a fast-paced, flexible environment for more than 18,000 employees and medical students.
Careers in Information Technology range from business analyst to database engineer, technical support to software system specialists, information resources to biomedical technicians. There has never been a better time to be an IT specialist in the world of health care, and there is no more exciting place to be than UT Southwestern to enrich your career.
Employee Testimonials
Roland Brunette
Roland Brunette
Technical Support Specialist III – Information Resources
Technical Support Specialist III – Information Resources
What is extraordinary is the amount of people, their ideas, cultures and personalities. It is a wondrous thing to get to know your co-workers. This is part of what makes working at UT Southwestern a blast.
Glenn Philp
Glenn Philp
Information Resource Manager
Information Resource Manager
UT Southwestern Medical Center is a place that has inspired, challenged, and most of all helped me grow.
Brad Weber
Brad Weber
Commercialization Success Partner
Commercialization Success Partner
I am afforded the opportunity to make a significant difference in the wellbeing of patients served at UT Southwestern and worldwide. I can’t imagine doing anything more fulfilling.
