Business Analyst/Architecture Lead Department of Information Resources

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we are looking for strategic thinkers who will help assure the security and compliance of UT Southwestern. With a career in our Information Technology department at UT Southwestern, you will be able to help with our mission to provide exceptional clinical care and create cutting-edge research programs as you grow your IT and security career. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a life-changing career!

Job Summary

As a member of the Information Resources (IR) team, the Business Analyst/Architecture Lead functions as an individual contributor and support analyst for the IT Service Management (ITSM) team. This position is expected to participate in and lead part or all the project(s) assigned within the ITSM Program with minimal supervision. This position will function in leading and coordinating tasks and activities assigned by project management and leadership and provide updates, reporting, and problem solving for both ITSM leadership and stakeholders. The Business Analyst/ Architecture Lead is expected to utilize their highest skills in critical and analytical thinking for troubleshooting, tasks and projects and expected to be a knowledge resource for other team members and analysts. This role requires at least five (5) years of experience in Service Now gathering, documenting, and writing requirements and user stories. ITIL V4 Foundations certification is also required. Our ideal candidate meets the requirements and also possesses strong critical thinking and problem-solving skills, and strong professional and technical writing skills. 

Education and Experience

Minimum Requirements

• Bachelor\’s degree in business administration, computer science, or other related fields.
• Seven (7) years business systems and/or project experience with exposure to systems or project development and testing, installation, and training.

Specific Job Duties

• Conduct workshops and interviews to gather requirements and identify process improvement opportunities.
• Collaborate with stakeholders to gather, analyze, and translate business requirements into technical specifications.
• Develop and document process workflows, system integrations, data structures, and user interfaces to write requirements, create, and enter user stories.
• Collaborate with technical teams to ensure the successful implementation of designed solutions.
• Communicate effectively with stakeholders at all levels to provide project updates, manage expectations, and address concerns.
• Acts as the advanced technical lead of applications including system design, development and testing; designs all proposed technical changes to system architecture.
• Oversee upgrade of major applications to ensure system integrity.
• Lead major capital IT projects with overall accountability for completing project on-time and on-budget.
• Manages projects and serves as primary customer contact; defines and maintains project plan schedules.
• Monitors compliance with definitions of project scope, timelines and deliverables.
• Provides regular project status reports to customer and internal management.
• Assists business analysts of lower grade to coordinate projects.
• Collects, interprets and documents specifications required to develop new and revise existing software applications.
• Develops and implements operational plans for new and existing business computer applications.
• Participates in development of project proposals for customers.
• Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users.
• Defines and develops test scenarios.
• Documents and tracks status of application errors and related issues in problem log; assist programmers and business analysts of lower grade in analyzing and resolving problems. 
• Compiles complete, concise and comprehensive policies and operation procedures to assist in communicating issues to applicable management staff; develops new system administrative procedures required utilizing new functionality resulting from system changes.
• Assists in developing and implementing business strategies in departments to improve operational processing and productivity.
• Monitors development of specifications and establishes priorities for accomplishing design and testing of various projects.
• Reviews develops, recommends and implements activities, programs or functions as assigned.
• Develops and maintains project plans; provides project status reports; records time spent on projects to meet cost recovery requirements; maintains and tracks accounts assigned to projects or programs.
• Performs other duties as assigned.

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/ 

For COVID-19 vaccine information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran