Ambulatory Access Center Control Representative - Call Center
Job Number: 529177
Location: 8200 Brookriver Dr, Dallas, TX
Department: 700575 - Ambltry Call Center
Full/Part Time/PRN: Day Job
Experience and Education
2. Registration and Scheduling:nA. Completes detailed patient demographic and insurance information in electronic medical record (EMR) system, selecting appropriate insurance plans and payors.nB. Completes all required CMS forms following billing compliance standards and policies.nC. Schedules patient appointments utilizing demographic and registration best practice model and enters appointment date and time into computerized scheduler with a high rate of accuracy.
3. Phones: nA. Answer a minimum of 50 inbound calls daily.nB. Answers patient phone calls utilizing UT Southwestern PURE concepts.nC. Resolves basic problems utilizing department procedures/protocols to meet patient's needs.nD. Documents and routes patient communications appropriately following EMR and documentation standards.nE. Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.