Job Details


Ambulatory Access Center Control Representative - Call Center

Job Number: 529177
Category: Clinical
Location: 8200 Brookriver Dr, Dallas, TX
Department: 700575 - Ambltry Call Center
Full/Part Time/PRN: Day Job
Regular/Temporary: Regular
Schedule: Full-time


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

Experience and Education

High school graduate and no experience required. Bachelor's degree in related field preferred.

Job Duties

1. Customer Service:nA. Support a minimum of two (2) specialty clinics. nB. Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients, salespeople, and visitors.nC. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Ambulatory Access customers). Completes thorough and accurate documentation.nD. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.nE. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization.nF. Act as liaison for the patients and the Health Center: na. Direct calls to other departments as needed. nb. Follows established procedures in responding to Follows procedures to escalate calls to supervisor/manager/triage nurse.
2. Registration and Scheduling:nA. Completes detailed patient demographic and insurance information in electronic medical record (EMR) system, selecting appropriate insurance plans and payors.nB. Completes all required CMS forms following billing compliance standards and policies.nC. Schedules patient appointments utilizing demographic and registration best practice model and enters appointment date and time into computerized scheduler with a high rate of accuracy.
3. Phones: nA. Answer a minimum of 50 inbound calls daily.nB. Answers patient phone calls utilizing UT Southwestern PURE concepts.nC. Resolves basic problems utilizing department procedures/protocols to meet patient's needs.nD. Documents and routes patient communications appropriately following EMR and documentation standards.nE. Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

**Other Duties: Performs other duties as assigned.

UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.