Ambulatory RN Intake Coordinator - Thoracic Surgery Division


Job Number: 65752
Category: Nursing
Location: 5323 Harry Hines Blvd, Dallas, TX
Department: 411006 - CT-Thoracic Surgery
Full/Part Time/PRN: Day Job
Regular/Temporary: Regular
Schedule: Full-time

Seeking an RN with an energetic, dynamic personality to function as the primary care coordinator for newly referred patients to the thoracic surgery practice.Ideal candidate will have the ability to build rapport with self-referring patients, referring physicians and all team members involved in the patient experience with UTSW. Additionally, will serve a pivotal role in building internal and external relationship that will enable the expansion of the Division of Thoracic Surgery.
During initial intake, will determine resources required to provide appropriate and indicated level of care and ensure records, tests and resources are uploaded into the EMR prior to initial appointment.
Serves as a liaison between the patient, billing office and providers to facilitate letters of medical necessity, schedule peer to peer reviews with insurance providers and work to troubleshoot and eliminate barriers to patient care wherever possible.


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

Experience and Education

  • Bachelors degree in Nursing (BSN) preferred.
  • L icensure as Registered Nurse by Board of Nurse Examiners for State of Texas.
  • Current Basic Life Support (BLS) certification through a course accredited by the American Heart Association (AHA) is required.
  • Three (3) or more years of ambulator y or hospital nursing experience required.
  • Experience with cardiovascular-thoracic surgery (CVTS) patients preferred.

Job Duties

This position works under general supervision of physician, advanced practice provider and/or nursing supervisor to provide nursing services in care and treatment of patients. This position serves as the main liaison for the clinical specialty to coordinate quickly and efficiently multiple complex components using a developed working knowledge of institution processes and resources. This position works with varying areas of the institution to facilitate patient entrance into UT Southwestern, and troubleshoots to eliminate obstacles to receiving patient referrals from internal and external sources. This position will establish immediate relationships both internally and externally in the regional community, presenting a professional presence on behalf of the clinical specialty and is responsible for excellence in intake quality and service provided to referring providers, payors, internal institutional departments, and patients.

  • Receives and provides immediate responses to inquiries and patient referrals.
  • Establishes immediate relationship between referral sources and clinical providers.
  • Determines appropriateness of referral for specific clinical specialty.
  • Will require being available for intake calls after regular business hours.
  • Assists in determining resources required to provide appropriate and indicated level of care and assures availability of indicated resources prior to acceptance of patient.
  • Provides overview of services to be provided during hospitalization to patients, families, payers and referral sources.
  • Acts as a liaison between the patient, their family and internal and/or external service providers.
  • Develops and implements individualized plan, in conjunction with providers, for patients seeking treatment by facilitation of appointment scheduling, assisting with referral process, providing client education and linking clients with appropriate support services.
  • Ensures pertinent current and past history and relevant records are obtained and uploaded into Epic and available for review by providers prior to patient being seen.
  • Tracks data regarding intakes and referral sources.
  • May participate in patient outreach and marketing efforts.
  • Sees patients in clinic as needed and as back up support to ambulatory RNs.
  • May initiate surgical case requests as needed to facilitate OR scheduling of patients.
  • Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

**Other Duties: Performs other duties as assigned.

UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.