Technical Support Specialist I - IR Client Services


Job Number: 347640
Category: Information Technology
Location: 5323 Harry Hines Blvd, Dallas, TX
Department: 516000 - IR Client Services
Full/Part Time/PRN: Day Job
Regular/Temporary: Regular
Schedule: Full-time


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

Experience and Education

High School graduation or GED equivalent and four (4) years experience in computer environment including at least two (2) years experience providing technical computer support to customers.
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.

Job Duties

  • Performs routine preventive maintenance, testing, and repair with respect to computer hardware and software problems, networking, and/or telecommunications.
  • Diagnoses and repairs routine computer related problems and/or refers complex problems to Technical Support Specialist II or III or another technical professional.
  • Installs software, personal computers, printers, and other peripherals as directed or requested by users.
  • Assists in making recommendations for modifications or additions to personal computer systems, hardware components, and software applications; assists in identifying associated costs.
  • Troubleshoots routine technical problems and supports university Help Desk as required.
  • Assists in design of web page text and visual content, navigational links, and page layout.
  • Consults with users to determine web needs and recommends solutions.
  • Assists in writing code using HTML, Dynamic HTML, Java, Javascript, Visual Basic, Perl, or Common Gateway Interface (CGI).
  • Performs other duties as assigned.

**Other Duties: Performs other duties as assigned.

  • Candidate must be able to work independently, have good judgement, and EXCELLENT customer service skills.
  • UT Southwestern is a 24x7 healthcare environment and candidate must be willing to work outside of normal business hours.
  • Job is mainly M-F but will be required to work weekends and nights on occasion.