Technical Support Specialist II - CB-Lab Nicastro


Job Number: 369527
Category: Information Technology
Location: 5323 Harry Hines Blvd, Dallas, TX
Department: 353016 - CB-Lab Nicastro
Full/Part Time/PRN: Day Job
Regular/Temporary: Regular
Schedule: Full-time


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

Experience and Education

High school graduation or GED equivalent and five (5) years experience in computer environment including at least three (3) years of experience providing technical computer support to customers.
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.

Job Duties

  • Performs routine and complex preventive maintenance, testing, and repairs with respect to computer hardware and software problems, networking, and/or telecommunications.
  • Diagnoses and repairs routine and complex computer related problems and/or refers complex problems to Technical Support Specialist III or other technical professional.
  • Installs software, personal computers, printers, and other peripherals as directed or requested by users.
  • Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software.
  • Troubleshoots routine technical problems and supports university Help Desk as required.
  • Functions as liaison between Information Resources and designated departments for ongoing and special projects, including ensuring users are adequately supported, developing documentation, recommending improvements, implementing new releases and features, and attending committee meetings.
  • Maintains and submits various reports, such as equipment failures, repair records, and data sheets relative to each user request need.
  • Designs web page text and visual content, navigational links, and page layout.
  • Consults with users to determine web needs and recommends solutions.
  • Writes code using HTML, Dynamic HTML, Java, Javascript, Visual Basic, Perl, or Common Gateway Interface (CGI).
  • Performs other duties as assigned.

Responsibilities will be assisting the facility manager with the daily operation of the Cryo-EM Facility, including but not limited to: Assist with installing, maintaining, operating and troubleshooting high-end microscope instruments and associated equipment. Monitor and troubleshoot the environmental conditions and facility space. Help maintain logbooks, online sign-up, charge recovery system, and other minor administrative tasks, like ordering supplies and submit work orders for minor repairs, maintenance and improvements to the facility. Interact closely with equipment service engineers and UTSW facilities. Assist users, including sample handling (loading, unloading, storage), data transfer, troubleshoot minor instrument issues and alert the facility manager when major technical problems occur. Professionally interact with UTSW faculty and staff, and participate occasionally in community and scholastic outreach, e.g. by helping lead tours of the facility.

**Other Duties: Performs other duties as assigned.

UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.