Technical Support Specialist II - IR-Client Services

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Job Number: 375794
Category: Information Technology
Location: 5323 Harry Hines Blvd, Dallas, TX
Department: 522006 - IR-Client Services
Full/Part Time/PRN: Day Job
Regular/Temporary: Regular
Schedule: Full-time


Security


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

Salary


Salary Negotiable

Experience and Education


High school graduation or GED equivalent and five (5) years experience in computer environment including at least three (3) years of experience providing technical computer support to customers.
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.

Job Duties


  • Performs routine and complex preventive maintenance, testing, and repairs with respect to computer hardware and software problems, networking, and/or telecommunications.
  • Diagnoses and repairs routine and complex computer related problems and/or refers complex problems to Technical Support Specialist III or other technical professional.
  • Installs software, personal computers, printers, and other peripherals as directed or requested by users.
  • Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software.
  • Troubleshoots routine technical problems and supports university Help Desk as required.
  • Functions as liaison between Information Resources and designated departments for ongoing and special projects, including ensuring users are adequately supported, developing documentation, recommending improvements, implementing new releases and features, and attending committee meetings.
  • Maintains and submits various reports, such as equipment failures, repair records, and data sheets relative to each user request need.
  • Designs web page text and visual content, navigational links, and page layout.
  • Consults with users to determine web needs and recommends solutions.
  • Writes code using HTML, Dynamic HTML, Java, Javascript, Visual Basic, Perl, or Common Gateway Interface (CGI).
  • Performs other duties as assigned.
**Other Duties: Performs other duties as assigned.

Technicians primary role is to: Provide desktop/printer/peripheral support to administrative/research departments, ensure desktop environment is compliance with Information Security requirements, consult with department regarding new technologies, obtain quotes, etc. Help department navigate the larger IR organization and escalate issues as needed. Position will support the cost recovery area of campus


UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

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