Senior Accounts Representative, Laboratory

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the sixth consecutive year, we invite you to continue your healthcare career with us at UT Southwestern. You’ll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

All full-time employees will have a robust benefits package including employer paid medical insurance. Children and family medical insurance plans are available at a cost to the employee.

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/.

Job Summary

UT Southwestern Medical Center is in search of a Senior Accounts Representative for the laboratory department. As a valued part of the UTSW team, you will be in constant communication with existing and prospective clients, with an emphasis on promoting laboratory services, developing, and maintaining professional client relationships.

Work Location: BioCenter (Inwood Rd)

Shift Requirement: 8:00 AM to 5:00 PM, Monday through Friday with some after hour client follow-ups.

Travel Requirement: Up to 50% travel required.

Experience and Education Qualifications

• Bachelor’s degree in medical laboratory science or a related field from an accredited institution required. Master’s degree preferred.
• Five (5) years clinical/anatomical pathology work experience required.
• Three (3) to Five (5) years of sales experience required. Laboratory sales preferred.
• Two (2) years in supervising role preferred.
• American Society for Clinical Pathology (ASCP) certification preferred.
• Knowledge of clinical laboratory operations, billing, insurance, LIS, interface, lab testing, and reference laboratory testing preferred.

Job Duties

• Contacts prospective & existing clients on a regular basis to promote services, advise of new product offerings, and maintain relationships.
• Increases the profitability of existing accounts by analyzing profitability, product and service portfolio and communicates ongoing plans with customers.
• Serves as a point of escalation for issues or activities that the customer encounters. Expedites the resolution of customer problems/complaints.
• Participates in tradeshows by representing the organization and sharing information on products.
• Assists with client service requests by displaying confidence and by showing positive interpersonal skills to gain the trust and confidence of clients.
• Develops an annual business plan to drive success. Has quarterly updates to ensure the plan is being executed. Tracks activities.
• Investigates account discrepancies. Elevates critical situations to management’s attention in a timely manner.
• Performs other duties as assigned.

Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of the Vice President for Human Resources, or his/her designee.

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.