Ambulatory Clinical Pharmacy Technician

Why UT Southwestern? 

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans.  We value your integrity, dedication, and the commitment you’ve made to our country.  We’re proud to support your next mission.  Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth.   

Minimum Qualifications Education/Experience

• Minimum of one (1) year of experience in retail pharmacy or equivalent.
• High school diploma or equivalent required. Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern is required and national certification with Pharmacy Technician Certification Board (PTCB) preferred.
• Basic Life Support (BLS) certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) required by start date.

Essential Functions 

• Ambulatory Clinical Pharmacy Technician (ACT) responsibilities may include:
  • Promote patient care, safety, and medication adherence through the processing and/or assistance of prior authorizations, refill authorizations, and patient assistance programs 
  • Completes tasks in EMR as directed Participate in teaching activities, including but not limited to, precept Pharmacy Technicians, Pharmacy Students, Pharmacists, and Nurses regarding refill authorizations, prior authorizations, and or patient assistance programs
  • Report directly to the pharmacist on service in the clinic and/or to other pharmacists while working Responds to calls and questions in an efficient, effective, and professional manner
  • Serves as a pharmacy services representative in addition to valuable member of the healthcare team ACT will assume additional duties as required by the pharmacy director, manager, and/or supervisor  
• Prior Authorization activities may include:
  • Initiate and coordinate prior authorization requests in the electronic health record and/or external processing system (e.g. CoverMyMeds) Act as a liaison between the Clinical Department and members, providers, pharmacies, and internal departments and respond to inquiries regarding status of prior authorization requests Assist with internal and external reporting requests and summarize internal program statistics
  • Maintain prior authorization management solution, including:
    • Interpretation and application of prior authorization guideline revisions
    • Configuration and quality assurance of clinical criteria, decision scenarios, and other elements
    • Development and maintenance of notification templates in compliance with client plan language and other regulatory requirements
    • Compare prescription claims data against requested parameters and summarize/present results or recommendations  
• Prescription Refill Authorization activities may include:
  • Utilize authorized physician protocol to process prescription refill requests in a timely manner and documents into EMR system
  • Conduct patient and pharmacy callbacks in a time efficient manner while maintaining proper phone etiquette
  • Handle intake of multiple phone lines using established scripts, protocols and service processes
  • Accurately track and enter calls using appropriate documentation, reporting, and database applications.
  • Assist with maintaining department databases and resource tools 
• Patient Assistance Program (PAP) activities may include:
  • Coordinate administrative aspects of medication services pertaining to patient assistance programs (PAP) Provides support necessary to facilitate the application and acquisition of free or reduced cost medications
  • Serves as a liaison between patients and clinic medical staff regarding eligibility, application procedures, submission of required documentation, and prescription of medications
  • Maintains comprehensive data base in conjunction with clinic leadership

KNOWLEDGE, SKILLS, & ABILITIES Ø

• Work requires good organizational skills.
• Basic computer skills, data entry, filing.
• English (speaking, reading, writing).
• Good general health and stress coping ability.
• Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc. OSHA Category III.  

The following is the acronym, “PACT”, and is fundamental to all clinical positions at UT Southwestern Medical Center:   

• P-Problem Solving: To achieve excellence in patient care and service, all employees are expected to take ownership in solving problems effectively, efficiently and to the satisfaction of the patient.
• A-Ability, Attitude and Accountability: In keeping with a professional healthcare environment, all employees are expected to have the ability to perform their jobs and to appear and conduct themselves in a professional and positive manner.
• C-Communications and Compassion: It is our goal that all our communications are clear, courteous, timely, and delivered with compassion, respect and appropriate confidentiality.
• T-Teamwork: In our medical environment, our patients regard every employee they encounter as a member of the Southwestern Medical Center team. Our goal is to individually work hard to contribute to our team, support our co-workers, and to achieve not only excellent patient care and service, but also a satisfying, caring environment for each other.  

Working Conditions

Work is performed primarily in office area.

Security

Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of Vice President for Human Resources Administration or his/her designee.

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.   UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community.  

As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.