Patient Financial Advisor I – Neurology Department

*This position is a hybrid position. The first eight weeks will consist of a training period that will require the hired candidate to work fully in person before moving to a hybrid schedule*

Education and Experience

• High school diploma with four (4) years of financial counselor or equivalent experience

• Associate degree with two (2) years of financial counselor or equivalent experience

• Bachelor’s degree with no experience  

Job Duties

• Provide financial counseling for patients within one department.

• Responsible for confirming patient insurance eligibility and providing benefits review. 

• Reviews benefits to ensure that organization and patient understand the extent of coverage for services.

• Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.

• Accurately posts payments and assists in the creation of payment plans for upcoming services and/or outstanding balances.

• Responsible for reviewing account details for patient education and/or correction.

• Reviews balances and communicates to patient and other affected parties about outstanding balances.

• Assists patients in resolving account questions and concerns. Responsible for coordinating and completing financial assistance application for charity care program.

• Responsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways.

• Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies.

• Duties performed may include one or more of the following core functions:  a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

• Performs other duties as assigned.  

Knowledge, Skills & Abilities

• Work requires proficient knowledge of computers and office equipment. 

• Possess near vision acuity for accurate reading of computer screens.

• Work requires ability to coordinate and work independently.

• Work requires proficient knowledge of computers and office equipment.

• Work requires ability to communicate effectively with internal and external contacts on policies and procedures.

• Work requires ability to work with confidential information on daily basis.

• Work requires good organizational skills.

• Work requires excellent internal and external customer service skills

• Work requires the use of initiative, strong independent judgement, and resourcefulness are inherent in the job

• Work requires the ability to develop and recommend policies and procedures for approval by supervisor