JOB SUMMARY
Responsible for assisting with the daily functions involving the collection, processing, and maintenance of protected patient health information via paper and/or electronic format in a manner which are in compliance with organizational, departmental, and regulatory requirements. Also, participates as an essential member of the HIM Department by ensuring that an individual’s health data and information is accurate, complete, accessible, confidential, and secure. Provides leadership, oversight, and direction to assigned team members that ensures the accuracy and completeness of all assigned duties and tasks without compromising the integrity of patient information.

Job Duties

• Coordination Functions
  • Leads and directs assigned team in ensuring daily operations and standards are met.
  • Provides back up coverage for various areas of the HIM Department as needed.
  • Provides orientation and training for staff members on procedures, system functions, and activities required to perform job.
  • Monitors workflow to meet turnaround times, production standards, and project deadlines.
  • Functions as a resource person for HIM & clinical personnel to answer questions and assists with problem resolution.
  • Makes recommendations for changes in procedure to increase productivity and accuracy
  • Establishes and prepares daily, monthly, and yearly reports (statistical, productivity, and Key Performance Indicators (KPIs) of a complex nature with the use of various applications including MS Excel and Power Point.
  • Communicates concerns, customer complaints, and other information that might adversely affect the UT Southwestern Medical Center (UTSW) or department to HIM Management.
  • Provides input for performance appraisals and personnel issues while providing coverage for HIM Management Team.
  • Maintains productivity, performance, quality expectations while meeting organizational, departmental, and team goals.
  • Performs various analyses to assist in and ensure patient health information is complete, accurate, timely, and in compliance.
  • Verifies updates, maintains, and retrieves patient health information in paper and/or electronic format for authorized personnel.
  • Ability to work simultaneously with various systems/software with a high level of technical skill and knowledge in order to meet deadlines and provide tangible deliverables.
  • Fosters in building a cooperative, supportive, productive, and efficient team that while serving as a mentor.
  • Promotes and lead team engagement.
• Courier Functions
  • Transports patient health information to and from clinics and/or other departments as needed and requested.
• EMPI Functions
  • Monitors data integrity, research/merge duplicate medical records, and identify/correct patient overlays according to established protocols.
  • Performs patient name and/or demographic changes and follow the “marking patients deceased” processes as appropriate.
• Scanning Functions
  • Prepares, indexes, and scans protected patient health information documentation in the electronic medical record while ensuring quality.
• Transcription Functions
  • Reviews, edits, and processes transcribed documents for to ensure the highest quality in terms of accuracy, medical terminology, format, grammar, and punctuation.
• ROI Functions
  • Timely corresponds to requests for release of protected patient health information while ensuring the appropriate information is released.
  • Performs various radiology film library functions upon request including calling and corresponding with patients and other department staff.
  • Reviews patient health information, process requests for medical records, and coordinate release of other types of records which are in compliance with organizational and departmental standards along with HIPAA regulations.
• Inpatient Functions
  • Re-analyzes medical records for completeness and applies deficiencies as needed.
  • Responsible for coordinating the weekly suspension process,
  • Responsible for coordinating the daily operative scheduling suspension process.
  • Reports Performance Improvement audit results to all designated staff.
  • Responsible for prep and analysis for discharged patients.
• General Functions
  • Orders supplies as needed.
  • Adheres to all UTSW and departmental policies and procedures.
  • Cultivates a shared vision for the department that is consistent with the UTSW vision and strategic initiatives. Upholds the departmental leadership, expectations, customer service, professionalism, standards, processes, and other departmental strategies.
  • Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

• Education
  High School Diploma or equivalent and
  Proof of completed vocational certificate or degree which also supports the domain of the HIM field is required.

• Experience
  3 years of health care experience or
  4 years of health care experience, business, and/or HIM experience in lieu of vocational certificate. or
  Additional education in HIM, Business or related field which supports the domain of the HIM field may be considered in lieu of experience.

• Licenses and Certifications
  Completed vocational certificate Upon Hire

Knowledge, Skills and Abilities

• Work requires ability to be virtually self-supervising.
• Work requires ability to determine methods and approaches to work problems.
• Work requires ability to develop and recommend policies and procedures for approval by supervisor.
• Work requires ability to interact with departmental management and communicate effectively in all patients and department interactions.
• Work requires ability to provide working supervision to lower level employees.
• Work requires ability to read and write effectively.
• Work requires strong analytical skills.

• Physical Demands
  Repetitive Motions
  Talking

• Working Conditions
  Office Setting

The following is the acronym, “PACT”, and is fundamental to all non-clinical positions at UT Southwestern Medical Center:
• P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
• A-Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
• C-Communication, Contribution, and Collaboration: Who are our Customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
• T-Teamwork: Employees work to contribute to the department’s success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.

Salary
Salary Negotiable

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.