WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under moderate supervision to provide technical and supportive skills in operation of pharmacy. 

1. Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls.
2.  Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient’s medications, pharmacy services and all other inquiries.
3. Coordinates patient care by processing refill requests, communicating information to the patient regarding shipments, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient’s condition. 
4. Uses customer service and critical thinking skills to solve problems for all customers and understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
5. Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma or equivalent

• Experience
  1 year Of experience in pharmacy or equivalent technician

• Licenses and Certifications
  (TSBP) REG PHARMACY TECNICIAN As a Registered Technician or Pharmacist Intern or
  BASIC LIFE SUPPORT Certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC)

Preferred

• Licenses and Certifications
  (PTCB) CERT COMPND STERILE PREP TECHN Pharmacy Technician Certification Board

JOB DUTIES

• Performs job responsibilities in accordance with organizational and departmental policies, procedures, performance improvement objectives and environmental and infection control standards.
• Coordinates daily workflow in assigned area and provides leadership to other technicians. Performs extemporaneous compounding. Repackages bulk medications into unit dose per departmental policy and procedure. Enters charges and credits and restocks returns.
• Makes good decisions, accepts responsibilities, and maintains competency in multiple areas.
• Accepts duty as knowledge and training resource for specific areas of responsibility and works to imporve these areas.
• Acurately fills all orders, floor stock, and fill lists. Performs IV calculations and prepares al IV admixture using proper aseptic technique. Handles all intravenous chemotherapy. Delivers medication on time.
• Performs extemporaneous compounding. Repackages bulk medications (oral, injectable, etc) into unit dose per departmental policy and procedure. Enters charges/credits and restocks returns accurately and consistently.
• Provides prompt and courteous service. Receives incoming calls and prioritizes bases on urgency or nature of requests.
• Audits and signs out all controlled substances in accordance with state and federal guidelines and organizational policies. Identifies and corrects discrepancies and reports unusual usage pattern and trends. Completes medication area inspections. Removes and documents expired medications.
• Assists with ordering, managing and monitoring drug inventory in a fiscally responsible manner and is cognizant of appropriate PAR levels in all medication storage areas.
• Enhances personal growth and development. Participates in educational programs, in-services and meetings. Is a knowledge and training resource for specific areas of responsibility and routinely works to improve these areas.
• Participates in new employee orientation and training.
• Treats co-workers and organizational and departmental property and resources with respect. Maintains clean, orderly and stocked work environment.
• Works and problem solves with minimal supervision.
• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• If IV certified and scheduled to compound sterile admixtures, performs IV calculations and prepares al IV admixture using proper aseptic technique. Handles all intravenous chemotherapy.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.