WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under general supervision to Logistics Manager. This position has the responsibility and authority to provide a professional level of support to internal and external customers with repair requests and status inquiries. Must possess a basic knowledge of hospital equipment and of the policies/procedures involved with the repair or replacement of equipment returned for repair. Responsible for interfacing with customers, hospital staff, vendors, and Biomed department technicians to handle a variety of issues relating specifically to the repair or maintenance of clinical assets/hospital equipment maintained and used by healthcare providers for patient care. This function is accomplished in a team-oriented environment where independent decision making, and minimal supervision are the norm. Must possess a high level of communication and customer service skill, encompassed with the passion to help others and resolve issues. This position requires results-oriented focus and attention to detail with the ability to multi-task and a readiness to adapt to changing department needs.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma or GED and

• Experience
  2 years relevant experience in customer service/support of medical equipment repair. and
  Knowledge of various medical devices and

Preferred

• Education
  Associate’s Degree

• Experience
  Knowledge of Supply Chain functionality and
  Experience with Purchasing platforms (PeopleSoft, Jaggaer, eProcurement, ERP systems) and
  Experience with work order applications (Service Now, Nuvolo, AIMS)

JOB DUTIES

• Assists and coordinates with internal and external customers, to include frequent contacts with Hospital Purchasing, BioMed Department, Vendors, and Hospital Nursing Staff. Communication will be made via telephone or e-mail with repair inquiries, order placement, status updates and follow-up communications. Creates, assigns, and tracks status of work orders for general repair or preventive maintenance to clinical assets/hospital equipment. Communicates directly with vendors to verify part numbers, prices, and quote requests. Submits requisitions, tracks purchase orders and status of procured parts and/or equipment needed to repair clinical assets/hospital equipment. Tracks status of pending repairs with regulatory communication with BioMed Technicians. Redirect calls and/or information as required to other internal departments such as Information Recourses, Materials Management Customer Service and Value Analysis.
• Requires basic knowledge of hospital equipment to include maintenance requirements, Biomed functions, customer service, work order distribution, and/or service repair policies and procedures.
• Provide support to ensure timely return of repaired equipment to provide nursing staff adequate inventory levels for adequate usage ability of equipment for patient care.
• Prepare service/maintenance repair history reports as requested.
• General understanding of business operations related to sales and inventory management processes.
• Create and track requisitions, purchase orders, and order status in the hospital procurement system.
• Ability to tactfully communicate with Hospital Staff requesting service to include handling emergency situations in a positive, flexible and professional manner.
• Coordinates with Biomed technicians with pickup and delivery of clinical assets/hospital equipment requested or scheduled for repair/preventative maintenance, lead times, and parts inventory availability on hand.
• Keep accurate records to ensure accountability of asset repair/completed status for timely return of all equipment.
• All duties and activities must be performed in compliance with environmental, health and safety related site rules, hospital policies, governmental regulations, and JACHO standards.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.