WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Oversee all incoming and outgoing call activities for UT Southwestern hospitals and clinics to ensure efficient campus-wide communication. Emergency Response: Support critical operational systems, including security assistance and emergency situations. React swiftly to all emergencies. Paging: Manage paging throughout the facility, including notification devices, manual paging, and computer messaging systems for physicians and staff. After-Hours Service: Provide after-hours answering services for all UTSW clinics, documenting telephone encounters in EPIC, and paging appropriate on-call personnel. Customer Service: Maintain high standards of customer service. Transplant Services: Prescreen potential tissue donors by entering data into the national transplant database. Hospital Transfers: Assist in coordinating hospital transfers by reporting input to bed control and serving as a conference leader.  Please note that this is an entry level position and is eligible for a hybrid work schedule. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma Or GED

• Experience
  1 year Customer service experience and
  Minimum typing/keyboarding speed of 35 WPM required. and

Preferred

• Experience
  1 year Clerical/administrative experience and
  Experience in a healthcare environment
  Proficiency in one or more languages in addition to English, preferred.

JOB DUTIES

• Responsible for calls received at the switchboard. Utilizing reference materials to correctly route callers to appropriate person/department/patient room.
• Responsible for paging throughout the facility, including mobile devices, manual paging, and paging through computer messaging system for physicians and staff.
• Provides check outs, pager reassignments, and places long distance calls for physicians.
• Provides after hours answering service for all UTSW clinics including documenting telephone encounters in EPIC, and paging appropriate “on calls”.
• Prescreens potential tissue donors for Transplant Services by entering in national database.
• Provides campus information, including mailing addresses, directions, and visiting hours to callers.
• Maintains appropriate logs and records in accordance with established policies.
• Provides access to telephonic interpreter services for callers with limited English proficiency.
• Provides support for the emergency patient code alert operation.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.