WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Oversees the Communication Center operations and public safety dispatch under the general direction of the Operations Captain. This is accomplished by updating policies and procedures, responding to complaints and preparing reports and documentation. Other duties include managing the Unit, making budget and staffing recommendations, supervising Communications Center personnel and interfacing with other community members.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Associates degree or 60 hours from an accredited 4-year university

• Experience
  5 years experience as a police dispatcher/communications officer with at least 3 years‿ experience as a manager/supervisor in a police communications/dispatch center.

• Licenses and Certifications
  Advanced Telecommunicator Proficiency Certificate from the Texas Commission on Law Enforcement. Upon Hire
  All offers of employment are contingent upon a verified negative drug screen.

JOB DUTIES

• Supervises the Police Telecommunicators and Police Communications Coordinator by enforcing work standards, standards of conduct, attendance and safe work practices; conducts performance evaluations, develops employees, corrects personnel issues, resolves problems, and administers disciplinary processes.
• Creates and maintains staffing allocations and shift schedules, approves leave requests, updates daily time records, approves timecards for all Communications Center employees.
• Develops short- and long-term goals and objectives.
• Establishes, reviews and updates policies, standard operating procedures and reference material.
• Interprets, explains and ensures compliance with laws, rules, standards and policies and procedures.
• Plans and schedules for both new employee and incumbent training.
• Interviews and recommends selection of Police Telecommunicator and Police Communication Coordinator positions.
• Maintains integrity and accuracy of calls and activities generated in CAD system.
• Responds to inquires or complaints related to Communications Center operations, activities, or personnel. Researches inquiry/complaint, reports findings, and initiates resolution.
• Monitors activity within the Communication Center by reviewing personnel performance, listening to radio communications, listening to citizen complaints, and listening to randomly selected telephone calls for service to ensure appropriate actions are being taken by police telecommunicators.
• Responsible for reviewing the communications yearly budget, as well as coordinating the purchase of all required equipment, services and/or training.
• Compiles data and statistics as required and instructed.
• Evaluates efficiency and effectiveness of programs, operations, procedures, and resource management.
• Evaluates programs, operations, procedures, and resource management; develops, researches and implements improvements in programs and operations procedures as needed.
• Takes quick decisive actions involving escalating situations.
• Maintains integrity of department’s terminal operations monitors and ensures police transmissions comply with CJIS and FCC regulations, department policy.
• Renews and modifies required licenses for the communications center.
• Performs other duties as needed.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.