Lead Ophthalmic Technician Coordinator – Ophthalmology Department

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under general supervision to ensure complete patient communication and coordination between direct care physicians, referring physicians, designated family members, and clinical subspecialties within the Department.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma

• Experience
  2 years experience in an ophthalmic or optometric practice and
  1 year in a lead position as an ophthalmic tech.

• Licenses and Certifications
  (COA) CERT OPHTHALMIC ASSISTANT Certified Ophthalmic Assistant or higher Upon Hire

JOB DUTIES

• Analyzes, evaluates and coordinates a subspecialty clinical practice in the Department of Ophthalmology to include patient scheduling (outpatient visits and surgery), physician schedules, patient information, and communication to referring physicians, and related services.
• Develops, cultivates, and maintains working relationships with community referring physicians and UT Southwestern faculty; monitors, coordinates, and documents responses to referring physicians.
• In coordination with a ophthalmological subspecialty faculty, establishes goals and objectives for optimum services to patients and designated family members; monitors coordination success and notes areas of improvement to include matters such as timely response to referring physicians, physician lab results, and appointment availability; makes recommendations for areas of improvements within the coordinating networks.
• Designs and executes an effective system of internal controls to ensure efficient clinic patient flow, timeliness of lab results received and reviewed by physicians, and timeliness of referring physician letters mailed with notification to patients when appropriate.
• Ensures patient flow within the clinical areas is efficient and effective to maintain synergetic faculty-patient scheduling.
• Assists faculty in answering technical medical questions from patients to ensure all patient questions and concerns are handled in an efficient and effective manner.
• Adheres to established protocols when communicating the need for an office visit to patients.
• In coordination with Clinic Manager, subspecialty Ophthalmic faculty, clinic staff supervisors, and department Marketing and Communications Manager disseminate effective and timely educational materials to patients.
• Assists Ophthalmological subspecialty faculty in completion of medical and insurance paperwork as needed for patients.
• Handles patient concerns and obtains effective resolution.
• May perform one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.