WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under general supervision to Transport Manager, Patient Flow Asst Managers and Transport Leads. The transporter ensures that established safety procedures are followed throughout the transportation process. Monitors the proper functioning of all transportation equipment on a daily basis. Knowledge of patient safety, basic transportation equipment, infection control processes, clerical skills, excellent telephone etiquette, and good communication and organizational skills.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma or GED

• Licenses and Certifications
  (BLS) BASIC LIFE SUPPORT Course accredited by the American Heart Association (AHA) or American Red Cross (ARC)

Preferred

• Experience
  Six (6) months of customer service experience

JOB DUTIES

• Maintains friendly, efficient service attitude towards customers, clients and co-workers.
• Follows all department and hospital policies and procedures and to promote patient care.
• Provides transportation of patients and items to various areas of the institution to facilitate patient care.
• Safely moves patients with traction, IV’s, drainage apparatus, oxygen and other encumbrances.
• Greets patients and family members professionally and identifies oneself. Verifies patient identification, using two methods (patient name and patient date of birth). Explain where patient is going. Maintains patient/family confidentiality (HIPAA).
• Participates in teaching of patients and families. Provides appropriate information regarding transport. Maintains skills and training as necessary to provide required service.
• Transports patient using appropriate equipment, transfer techniques, and procedures to ensure patient safety.
• Recognizes emergency situations, records unusual conditions, and initiates code procedures when necessary.
• Ensures that the customer departments are notified of delays, cancellations, and changes in the mode of transportation, as appropriate. Relays this information to the dispatcher in a timely manner.
• Knows the locations within the hospital facility and uses safe, efficient routes to and from all locations.
• Follows dispatcher’s instructions as assigned and accurately logs trips as required.
• Maintains proper cleanliness of equipment and reports equipment-needing repairs.
• Transports bodies to the morgue in a timely manner.
• Ability to answer questions from patients, guests, and vendors. Directs these inquiries (as necessary) to appropriate channels in a professional way.
• Ability to train new employees, providing day-to-day job assistance; teaching and coaching new transporters on Patient Transport policies and procedures, as well as Infection Control guidelines and Customer Relations skills.
• Uses proper codes and etiquette while communicating on phones. Follows proper department policy regarding phones by keeping phones clean, charged and secure.
• Reports to work on time and as scheduled; completes work within designated time.
• Must be able to work a flexible schedule, including weekends and holidays.
• Complies with dress code and uniform standards for department.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.