WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma Or equivalent

Preferred

• Experience
  Basic clerical and data entry experience and
  Customer Services or call center experience

JOB DUTIES

• Process diet orders and updates patient information in Computrition Hospitality Suite appropriately and quickly.
• Obtains patient menu selections for all meals and enters information into Computrition Hospitality Suite accurately and in a timely manner
• Effectively manages customer complaints and refers to supervisor as appropriate. Verifies that customer issues have been resolved.
• Processes, prints and distributes daily documents in a timely manner. Including meal tallies, patient menus, nourishment labels and tray tickets.
• Manages telephone calls promptly and professionally, utilizing telephone etiquette techniques.
• Ensures that all patients are fed in a timely manner. Processes late trays effectively and ensures tray line begins promptly and runs efficiently.
• Verifies accuracy of all patient trays. Makes telephone calls to nursing units, as needed, for clarification of diet orders or requests.
• Manages the special needs of patients, as indicated. Makes telephone calls to patients to discuss menu options, food preferences, etc.
• Assists in trouble shooting of computer problems by calling Help Desk or alerting Manager.
• Complies with the departmental performance improvement plan by managing patient satisfaction surveys.
• Documents number of meals served following each meal service and late trays served. Files all daily documents, as needed.
• Ensures adequate supplies to maintain diet office running efficiently, by communicating ordering needs to Administrative Coordinator.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.