Diet Clerk, Part Time
Location: Dallas, TX
Location Type: On-site
Location Type: On-site
Job Number: 865838
Category: Administrative/Clerical
22036275
Responsibilities
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
ESSENTIAL FUNCTIONS
Job Duties
- Process diet orders and update patient information in Nutrition Services Systems appropriately and in a timely manner.
- Explains procedures for ordering of meals to all patients. Anticipates the need of the patient and responds appropriately. Interacts in a positive, professional manner with patients, family members, and/or nursing on a daily basis. Communicates clearly and professionally, whether verbally or in writing, to take patient orders, promoting both work efforts and problem resolution.
- Assists with delivering trays to patients’ as directed by Nutrition Leadership on duty to ensure patients are fed in a timely manner.
- Delivers cupcakes to patients, rolling silverware for patients’, pulling birthday supplies for patients celebrating birthdays in hospital, and other misc. duties assigned in diet office.
- Effectively manages complaints and refers to supervisor as appropriate. Verifies that issues have been resolved
- Processes, prints, and distributes daily documents in a timely manner. Including, but not limited to, patient menus, nourishment labels, tray tickets, vouchers, patient reports, etc.
- Manages telephone calls promptly and professionally, utilizing telephone etiquette techniques.
- Promotes, develops, and sustains teamwork. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
- Processes late and/or missing trays effectively and ensures tray line begins promptly.
- Verifies accuracy of all patient ticket information prior to submission. Including but not limited to, verifying 2 patient identifiers and ensuring diet in system shown is known to patient, supplement attached, etc. Makes telephone calls to nursing units, as needed, for clarification of diet orders or requests.
- Manages special needs of patients, as indicated, including but not limited to, Rehab units, Behavioral Health Units, and other special units, could potentially include and are not limited to in-person patient ordering due to patient’s treatment/care program.
- Actively makes telephone calls to patients’ to discuss menu options, food preferences, etc.
- Assists in trouble shooting of computer problems by calling Help Desk or Alerting Manager on Duty immediately upon discovery to prevent delayed patient care.
- Complies with the departmental performance improvement plan by managing patient satisfaction surveys.
- Ensures adequate supplies to maintain diet office running efficiently, by communicating ordering needs to Administrative Coordinator and/or Nutrition Leadership on duty.
- Other duties may be required which are reasonably related to the essential or marginal functions of the position. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the Hospital’s Nutritional obligations required by Nutrition Services with patient care. Such participation may require an alternate shift pattern assignment and/or location, including but not limited to emergency operation procedures.
QUALIFICATIONS
Education and Experience
Required
- Education
High School Diploma or equivalent
Preferred
- Experience
Basic clerical and data entry experience and
Customer Services or call center experience
Knowledge, Skills and Abilities
- Work requires heavy physical effort and must be able to lift and carry up to 50 pounds.
- Prolonged, extensive, or considerable standing/walking.
- Considerable reaching, stooping, bending, kneeling, and crouching are required.
- Exposure to warewashing chemicals/cleaning agents.
- Exposure to temperature variations and contact with wet surfaces.
PHYSICAL DEMANDS/WORKING CONDITIONS
- Physical Demands
Bending/Leaning Over
Carrying
Handling
Lifting
Pulling
Pushing
Standing
Stooping
Walking
- Working Conditions
Clinical Setting
Hospital Setting
Wet
PACT STATEMENT
- The following is the acronym, “PACT”, and is fundamental to all non-clinical positions at UT Southwestern Medical Center:
- P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
- A-Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
- C-Communication, Contribution, and Collaboration: Who are our Customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
- T-Teamwork: Employees work to contribute to the department’s success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits
Benefits
- UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare – no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
Working at UTSW
Bring Your “A” Game.
Why are top candidates in so many professional fields – including customer service, finance, and human resources, to name a few – choosing UT Southwestern Medical Center as a career home? Simple. They know that they will work among a team of people who bring their best every day to support a health organization that’s breaking new ground in dozens of ways. That’s what we can offer you.
It takes a lot to keep UT Southwestern at the forefront, where world-class patient care, acclaimed medical education, and innovative research breakthroughs are common occurrences. When you join us, those are the challenges you’ll share. Our organization has taken on serious commitments and responsibilities within a rapidly evolving health care system.
Change is a constant, so our work supporting this complex matrix of business and systems needs must rise to the highest level of professionalism, collaboration, and innovation. That’s true for every role across the Medical Center and represents why this can be the most challenging work of your career.
Let’s Get Started
Employee Testimonials
Vanessa Pantoja
Vanessa Pantoja
GME Program Coordinator
GME Program Coordinator
Dallas is the perfect size city for me. There are always amazing things to do in Dallas, from visiting the arts district, to museums, concerts, sporting events, and the state fair.
Brenda Edwards.
Brenda Edwards
Licensed Clinical Social Worker
Licensed Clinical Social Worker
UT Southwestern is a great place to work and learn. Innovation and creativity to improve the quality of patient care are encouraged. Leadership within my team and department is supportive.
Denise Anderson
Denise Anderson
GME Coordinator I
GME Coordinator I
I love working at UT Southwestern because of its great staff and great benefits. Everyday is extraordinary because there’s opportunity to expand your knowledge and advance your career.
