WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under supervision.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Two (2) years of college.

• Experience
  Proven clinical background/experience, knowledge of scheduling/patient registration and office procedures in medical or hospital office setting, and proven leadership/supervisory experience.

JOB DUTIES

• Demonstrate continuous performance improvement in targeted areas of responsibility in alignment with the overall annual Hospital performance improvement targets.
• Meets or exceeds financial goals and objectives of the department.
• Plans, organizes, assigns, reviews, and evaluates work of scheduling/pre-reg staff. Provides direction, development, and guidance to staff. Addresses/implements changes that impact various processes within Patient Access Department. Provides on-going training; motivates staff to achieve goals and objectives. Keeps staff informed of changes in provisions and requirements for governmental, managed care programs, and hospital information resource systems. Assists manager with daily operation and department staffing schedule, ensuring coverage for all shifts. Coordinates with ancillary departments to achieve efficient patient care delivery system as it interfaces with scheduling/pre-reg function.
• Schedules all applicable patient care procedures accurately as to procedure type, exam, area, physician referral, location, and time of procedure; balances exams with patient/customer time requests and provider availability. Interviews patient and/or physician’s office staff to obtain medical history and patient demographic information. Identifies and obtains essential information related to intake, verification, and pre-certification on all applicable patient accounts with 98% accuracy rate. Revises information in computer system as needed. Documents pertinent information and efforts in computer system based upon department documentation standards. Maintains department productivity standards.
• Participates in development of recommendations for workflow, programs, and/or procedures affecting revenue management. Assists manager in timely/accurate preparation of weekly and monthly statistical reports to assist in revenue forecasting.
• Demonstrates on-going competency skills, including age-specific competencies, above-level problem solving skills, and decision-making abilities. Communicates with all levels of associates, management, and physicians. Resolves problems and/or or answers questions regarding patient appointments and registration. Performs other duties as assigned.
• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.