WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under limited supervision to provide complex operational support for clinic staff services in a patient care setting.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma or equivalent.

Preferred

• Experience
  1 year in a patient care environment preferred.

JOB DUTIES

• Maintains high level of customer service to all internal and external customers who are checking into the clinics.
• Assists in coordinating staff screening and onboarding for new hire candidates and internal candidates.
• Trains and educates users on ReadySet registration and scheduling system functionality and capability.
• Monitors front end Occupational Health clinic and Occupational Care clinic operations to ensure adherence to policies and procedures; recommends and implements change as needed.
• Acts as liaison between administrative staff and nursing staff in the Occupational Health clinic and Occupational Care clinic.
• Assist in the coordination of activities with Senior Occupational Health Associate.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Regularly maintaining, modifying, releasing or similarly affecting patient records.
• Performs other duties as assigned.
• OCCUPATIONAL HEALTH SPECIFICATIONS For Clinic Only:
• Check-in & out – Occupational Health Services clinic (new hires & employee compliance updates).
  a. Scans driver’s license, consent, immunization records.
  b. Explains the drug screen consent & drug screening process – legally must be a consistent scripted statement and process.
  c. Notify nursing staff of patient readiness.
• Send reminder emails and/or call employees to remind them of next day appointment.
• Answer compliance questions and problems from walk-in employees.
• Schedules appointments for employee walk-ins.
• Assists patients with iPad usage and ReadySet access.
• Monitor UTD email inbox and Log.
• Schedules workers comp appointments, positive TB test CXRs and consults, exposure follow-up appointments and WPP appointments.
• Notifies employees and schedules MRO consultation appointments – legally must be a consistent scripted statement.
• Uploads Workers comp medical records into iCE (CCMSI/UT System database).
• Maintains Workers Comp log.
• Assists workers comp patients in scheduling specialist appointments.
• Assists workers comp patients in the administrative process (First Reports of Injury forms, Event Reporting, DWC forms, etc.).
• Sends iCE diary (communication) to UTSW HIM after each workers comp visit.
• Receives Workers Comp phone calls in Que.
• Assist with Miscellaneous duties as assigned, i.e., clean lobby and break room daily.
• For Special Pathogens Team Only:
• Schedule COVID test for employees via EPIC.
• Manage OccupationalhealthCovid19testing email inbox
• Maintain high level of customer service by answering calls and emails from employees in need of COVID related assistance.
• Demonstrate EPIC, CRM, and ReadySet proficiency.
• Process lab orders via ReadySet.
• Assist nursing team to ensure staff are returned to campus in a timely manner.
• Manage Occupational Health staff schedule.
• Archive documents appropriately to ensure continuity of care.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.