Remote Community Health Coordinator

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Remote Community Health Services Coordinator will provide daily oversight of the Remote Community Health Services Team members within the Network Access Improvement Program (NAIP). The Remote Community Health Services Coordinator will ensure all aspects of operations related to the scope of services, participation requirements, and adherence to department procedures for the NAIP program is maintained, including the organization, planning, implementation and evaluation of all activities performed by team members in conjunction with and under the direction of the NAIP Manager.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma Or equivalent or

• Experience
  4 years Experience as a Certified Community Health Worker and

• Licenses and Certifications
  (CHW) Community Health Worker Current certification as a Community Health Worker in the state of Texas Upon Hire

Preferred

• Education
  Some College

• Experience
  Some managerial experience

JOB DUTIES

• Oversees and trains Remote Community Health Service team members’ knowledge and skills necessary to perform all required program activities.
• Provides daily operational management of Network Access Improvement Program (NAIP) patient participation activities performed by team members to assure high levels of participant satisfaction with a focus on PACT. Serves as first-line manager for all team members within the program.
• Assists Manager by utilizing high-risk member reporting to identify/select possible candidates for each service.
• Works with NAIP Manager on marketing efforts: includes outreach to clinics having possible candidates and arranging presentations to these or other potential community partners as needed.
• Enrolls, sets up, and validates RPM equipment in member’s residences; Educates member on use and features.
• Educates members about all remote service NAIP programs and their benefits for health and quality of life.
• Oversees RPM utilization and troubleshoots issues related to equipment replacement, repair, or refurbishing.
• Works with RPM vendor to address any equipment or portal software issues or needs.
• Assists community partners with barriers to member access and compliance to services; assists with connecting members to community partners as needed. Assists participation compliance through telephonic or face-to-face visits as needed.
• Assists with writing models, protocols, and scripting utilized in the NAIP program. This includes Mobile Community Health Programs, Remote Patient Monitoring (RPM), and Medication Management.
• Serves as liaison between UTSW, Amerigroup Medicaid, program vendors, and community partners.
• Attends meetings with community partners to address goals, barriers to services, and program improvement, assists with weekly and monthly reporting;
• Provides NAIP Manager reporting on marketing outreaches, referrals to programs, discharges, and others.
• Audits member RPM charts monthly for accuracy, productivity, and timeliness;
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.