WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Radiology Imaging Services Scheduler completes daily functions of the diagnostic and/or point of service schedulers which includes but not limited to outpatient laboratory, imaging, and/or interventional procedures. The Scheduler is responsible for answering incoming calls for multiple Radiology modalities, verifying patient information, and scheduling appointments and should be able to directly interact with various hospital partners and patients while maintaining a patient-centered attitude with compassion. Schedules all outpatient Radiology exams in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions to patient. Completes patient pre-registration, submitting insurance verification, explaining patient cost estimate to patients at the time of scheduling. Works closely with Management, Radiologists, Techs and Nurses to ensure efficient scheduling of all department resources. Provides the Ordering Physician Office with a procedure appointment date/time escalating request to department leadership as appropriate. Manages documents received via e-mail or electronic fax, scanning as appropriate to the electronic patient record. Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available. Maintains quality, productivity and time and attendance.  The Scheduler should aim to be part of an elite team that supports UT Southwestern operations and initiatives. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma or GED equivalent

• Experience
  2 years experience of scheduling

Preferred

• Education
  Two years of college

• Experience
  3 years experience of scheduling
  1 year healthcare experience

JOB DUTIES

• Schedules all outpatient Radiology exams in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions
• Completes patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling
• Works closely with Management, Radiologists, Techs and Nurses to ensure efficient scheduling of all department resources.
• Communicates timely information to the Ordering Physician’s Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows.
• Provides the Ordering Physician Office with a procedure appointment date/time within 24 hours for STAT requests, escalating to department leadership as appropriate
• Manages Schedule Order workqueues according to daily assignment, maintaining service standards for contacting patients to schedule imaging appointments
• Manages documents received via e-mail or electronic fax, scanning as appropriate to the electronic patient record
• Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available
• Maintains readiness to work outside of normal business location as per the needs of the department to provide coverage in designated clinical locations
• Attends a minimum of 75% of scheduled modality presentations throughout the year
• Maintains quality, productivity and time and attendance standards as defined by manager
• Participates as needed with any scheduling application upgrades and/or transitions.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.