WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
This position supports the Department of Surgery under the desktop support team by working tickets, assisting clients with issues, and providing general IT technical support as needed for ad hoc billable support requests as well as annual support agreements. Our preferred candidate possesses excellent customer service and PC Troubleshooting skills. Advanced degree and or related certifications a plus but not required. This position is not remote/hybrid and works 100% on campus. Previous experience with End User Technical Support, HTML, SharePoint, and Apple is required. This position supports the Department of Surgery under the desktop support team by working tickets, assisting clients with issues, and providing general IT technical support as needed for ad hoc billable support requests as well as annual support agreements. Our preferred candidate possesses excellent customer service and PC Troubleshooting skills. Advanced degree and or related certifications a plus but not required. This position is not remote/hybrid and works 100% on campus. Previous experience with End User Technical Support, HTML, SharePoint, and Apple is required. Experience with Linux and NAS systems is preferred.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School 
   

• Experience
  8 years of related experience 
  Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. 
   

• Licenses and Certifications
  (DRIVERS) DRIVERS LICENSE If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Driver’s License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B. Upon Hire 
   

Preferred

• Education
  Associate’s Degree in related field or 
  Bachelor’s Degree in related field 
   

• Experience
  Basic Linux support and oversight 
  NAS (Synology / GNAP) support and management 
  Windows Server knowledge, basic administration, and ability to liaison with server teams in IR for full spectrum of support. 
   

• Licenses and Certifications
  Related certificates Upon Hire 
   

JOB DUTIES

• Works with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• IT Asset Management / Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Provide working supervision to other Technical Support Specialists; trains or assists in training new employees; handles day-to-day questions from other Technical Support Specialists.
• Actively update, maintain, and monitor all aspects of computer networks.
• Works with supervisors and leadership to ensure quality control, customer service metrics, and projects are completed with a high level of accuracy and accountability.
• Prioritize work and complete assignments in a timely manner.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.