WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under general supervision to provide operational support for, and working supervision of, clinic staff services in patient care setting.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent or
  Bachelor’s Degree in related field

• Experience
  2 years of experience at the level of CSA II or equivalent performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling) with High School Diploma or equivalent. or
  Six (6) months experience performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling) with Bachelor’s Degree.

JOB DUTIES

• Maintains high level of customer service to all internal and external customers. Functions as patient "service recovery" expert as needed.
• Working Supervision Given:
  * Oversees performance of tasks within function of clinic (patient phone calls, check-in, check-out, billing activities, scheduling, etc.). Provides working supervision to Clinic Staff Assistants (CSA staff) to ensure appropriate guidelines are followed.
  * Functions as preceptor to ensure CSA staff receive orientation to work tasks. Creates and/or maintains templates for CSA staff functions as needed. Provides regular feedback and training to CSA staff regarding performance.
  * Gives feedback to Clinic Staff Supervisor for performance reviews of CSA staff.
• Operations:
  * Ensures adherence to policies and procedures; works with Clinic Staff Supervisor by assisting in recommendations and/or implementation of changes as necessary to maintain efficient clinic.
  * Monitors "bump" list, handling of appointment cancellations, and overbooking approvals.
  * May assist in coordinating scheduling services with affiliates (Parkland, Childrens, etc).
  * May coordinate surgical block time and availability.
  * Orders, stocks, and maintains variety of supplies, including office supplies and forms.
  * Ensures integrity and availability of patient information by staff; maintains patient confidentiality in accordance with university and department policy.
  * Performs CSA staff duties as necessary.
  * Functions as liaison with other departments, offices, and divisions regarding clerical clinic functions as needed.
• Quality Assurance:
  * Participates in phone audits as necessary.
  * Assists Clinic Staff Supervisor with preparation of monthly quality assurance documents as required.
  * Gathers data for analysis and reporting.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.