WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Patient Transport Manager is responsible for overseeing the daily operations of the hospital’s Patient Transport department to ensure safe, timely, and efficient movement of patients, equipment, and supplies. This role manages frontline staff, supervises dispatch activities, monitors performance metrics, and partners with nursing, case management, and hospital leadership to support patient throughput initiatives. The Patient Transport Manager plays a critical role in maintaining hospital capacity, reducing delays, and enhancing patient satisfaction through effective leadership, communication, and operational oversight.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Experience
  Three to five years of progressive experience in a healthcare related field

Preferred

• Education
  Bachelor’s Degree in Healthcare Administration, Business, or related field

JOB DUTIES

• Oversee all daily patient transport operations, ensuring safe, timely, and efficient movement of patients throughout the hospital.
• Supervise centralized dispatch functions, including real-time workload balancing, priority setting, and staff assignments across all shifts.
• Ensure adequate staffing coverage and proper resource allocation to meet hospital demand during peak and off-peak times.
• Monitor patient throughput metrics and escalate delays or bottlenecks that may impact patient flow, ED boarding, or capacity management.
• Coordinate with Nursing, Case Management, and EVS leadership to align transport resources with patient care priorities and room turnover needs.
• Provide direct oversight and operational support for the Departure Lounge, ensuring timely patient discharges, coordination of transport resources, and smooth patient transitions from inpatient units to the lounge.
• Manage and oversee the Wheelchair Van service, including scheduling, prioritization of transport requests, patient readiness coordination, and vehicle safety compliance.
• Collaborate with Command Center leadership to ensure transport resources are aligned with hospital-wide throughput initiatives.
• Develop and implement process improvements that reduce delays, improve patient flow, and increase operational efficiency.
• Lead, mentor, and develop transport supervisors, dispatchers, and frontline staff, ensuring high performance and accountability.
• Conduct regular performance evaluations, provide coaching, and implement corrective action plans as needed.
• Support recruitment, onboarding, and training of new transport staff, ensuring they are equipped to deliver safe, patient-centered care.
• Foster a positive, team-oriented culture that emphasizes patient safety, accountability, and collaboration.
• Establish and track key performance indicators (KPIs) such as transport response times, discharge transport completion rates, and patient satisfaction.
• Analyze operational data to identify trends, staffing needs, and opportunities for improvement, and prepare reports for Command Center leadership.
• Actively prioritize discharge-related transports to support bed availability and reduce length of stay.
• Partner with EVS leadership to ensure timely cleaning of discharge rooms and alignment with transport workflows.
• Serve as the point of escalation for issues related to delays, missed transports, or conflicts impacting patient flow.
• Ensure compliance with hospital policies, Joint Commission standards, HIPAA, and other regulatory requirements.
• Participate in hospital-wide committees, throughput initiatives, and performance improvement projects to represent Patient Transport operations.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.