Client Services Representative – LAB
Location: Dallas, TX
Location Type: On-site
Location Type: On-site
Job Number: 898174
Category: Allied Health
22514175
Responsibilities
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
SHIFT: 2:00 PM – 10:30 PM M-F Rotating Weekends, Holiday’s possible On-Call
EXPERIENCE AND EDUCATION
Required
- Education
High School Diploma or equivalent.
- Experience
1 year previous experience in Client Services
Preferred
- Experience
1 year previous related laboratory experience and
JOB DUTIES
- Main telephone liaison between the hospital and laboratory staff as well as between outside clients and laboratory staff, and as the liaison, will be in constant communication with patients, doctors & nurses throughout the facility and DFW. Answer incoming calls and either forward appropriately, assist the client by answering routine questions, or research the answers to more detailed questions and follow up with client to ensure understanding.
- Maintains daily productivity goals and key indicators, including <5% call abandon rate and 95% of calls answered in <20 seconds. Ensure confidentiality of patient information.
- Utilize computer systems, including Epic and SunQuest, to determine status of tests, locate specimens, and research test cancellations.
- Work closely with Specimen Processors and Phlebotomists to ensure proper specimens are drawn and that add-on tests can be done. Work with point person in each laboratory section to ensure all section-specific questions are answered in a timely manner.
- Retrieve patient reports from database programs for various labs to fax/mail, etc. to clients upon request. Obtain missing demographical information in requisitions by contacting the client when necessary.
- Obtain client requests for supplies or transport media and ensure that the requests are processed in a timely manner.
- Coordinate specimen pick-ups via online CitySprint Courier Services for on-campus and off-campus clients. Continuous review of the courier schedule to make certain specimens are picked up in a timely manner.
- Demonstrate ongoing competency skills, above level problem solving skills and decision-making abilities.
- Support and comply with the Quality Management Program.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits
Benefits
- UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare – no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
Allied Health at UTSW
Allied Health & Laboratory Professionals
Explore the full range of opportunities we offer within our Allied Health units
Opportunities in Respiratory Therapy
As a Respiratory Therapist at UT Southwestern, you’ll discover opportunities that put you on the leading edge of your chosen field – extending your impact and options beyond trauma and COPD cases to include cystic fibrosis and lung, heart, kidney, and liver transplant patients as well. The experience will enlighten and challenge you like no other and raise your sense of accomplishment to a new level every day.
Working with our transplant patients, you’ll have remarkable opportunities to deliver care before, during, and after transplant – along with ongoing opportunities to study or participate in clinical trials exploring advances in respiratory care.
At the same time, you’ll enjoy a supportive, family atmosphere where your contributions will be respected and recognized. You’ll also have consistent opportunities for learning and advancement into leadership roles, and – of course – you’ll participate in UT Southwestern’s incredible benefits package.
Pharmacy Opportunities
At UT Southwestern Medical Center, pharmacists are essential to helping improve the overall care of our patients. That’s because we ask you to practice at the very highest levels, learning and integrating the newest procedures, therapies, and medications on a daily basis. It’s a standard of excellence you’ll find only in a leading academic medical center, where extraordinary care goes hand in hand with extraordinary careers.
As part of our team, you’ll enjoy an exceptional benefits package (including pension and retirement plans), extensive opportunities for ongoing learning and professional growth – including our Pharmacy Practice Residency Program – and a truly collaborative, cross-disciplinary team environment in which you’ll play a key role in defining the delivery of exceptional care to our patients.
Imaging Careers
What’s your vision for an exceptional imaging career? At UT Southwestern, you’ll discover full access to new, state-of-the-art technologies that ensure you’ll practice at the forefront of your field – plus ongoing training and extensive resources to make sure that every day offers opportunities to learn and grow.
You’ll be engaged in truly supportive, collaborative relationships with our outstanding physicians and nurses. And you’ll enjoy generous benefits to help you build a full life outside of work. But in the end, it comes down to the diversity and acuity levels of the patients you encounter. People come to UT Southwestern because we’re continually pushing the boundaries of what’s possible – and delivering patient outcomes that can be found at only a few other places. Are you ready for this kind of career journey?
Opportunities in Physical Therapy & Occupational Therapy
UT Southwestern’s reputation as a leading academic medical center and research institution extends through our acclaimed PT and OT services. With acute care therapy gyms and a Safe Patient Handling Program, we’re uniquely qualified to provide expert therapeutic care for medically complex patients in support of a wide range of specialty areas, both on an inpatient and outpatient basis.
As a result, PTs and OTs like yourself can enjoy a rewarding career experience that parallels the extraordinary standards of care we provide. Our continued evolution as an academic medical center translates into more ongoing training and professional development opportunities for you. That might include onsite continuing education or participation in our Doctor of Physical Therapy Program. Pair this with an exceptional UT Southwestern benefits package and you’ll find that you can enjoy a fulfilling career as well as a robust and engaging lifestyle.
Let’s Get Started
Employee Testimonials
Norma Anderson
Norma Anderson
Lab Manager
Lab Manager
What do I love about UT Southwestern? The people. Plain and simple.
Lisa Kimberlin
Lisa Kimberlin
Respiratory Therapist
Respiratory Therapist
I love the fact that we give people their lives with transplant.
Jolon Wormley
Jolon Wormley
Administrative Coordinator
Administrative Coordinator
I love knowing that everyday I am completing work that contributes to the mission of UT Southwestern to educate, discover, and heal.
