WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Pharmacy call center technician will support retail and specialty pharmacies at UT Southwestern. Works under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School or equivalent. 
   

• Experience
  1 year experience as a retail pharmacy technician or equivalent
  Basic computer skills, data entry, filing 
  English (speaking, reading, writing). Good general health and stress coping ability 

  Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc. 
   

• Licenses and Certifications
  (TSBP) REG PHARMACY TECNICIAN Upon Hire and 
  (BLS) BASIC LIFE SUPPORT Upon Hire 
   

Preferred

• Experience
  Previous call center experience. 
   

JOB DUTIES

• Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls.
• Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient‿s medications, pharmacy services and all other inquiries.
• Coordinates patient care by processing refill requests, communicating information to the patient regarding shipments, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient‿s condition.
• Uses customer service and critical thinking skills to solve problems for patients, nurses and health care providers. Understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
• Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
• Maintains compliance with HIPAA policies and regulations.
• Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Performs related duties as assigned or requested.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.