WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Work under limited supervision in the analysis, design, planning, implementation, and maintenance of all facets of the information technology infrastructure within Information Resources. Also, plan, coordinate, and direct all daily operational activities of IR technology infrastructure and provide direction and solutions that enhance mission-critical operations of the IR department. Reporting to the UT Southwestern Institutional Chief Information Officer, work closely with other IR Assistant and Associate Vice Presidents and other key business decision-makers in identifying and implementing cost-effective technology solutions for all aspects of the business. This position oversees the network, telecom, servers, operating systems, and central storage operations used by the University’s mission critical applications. These resources may be ‘on premise’, remotely operated, or cloud based. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

ESSENTIAL FUNCTIONS

Job Duties

• Work closely with the IR Chief Enterprise Architect and AVP Leaders to develop and maintain the IT department’s strategic road map, ensuring information technology capabilities continually support the overall business’s goals and objectives.
• Work closely with the AVP Leadership team to create and implement IT policies and procedures that enable strong security and risk-management capabilities.
• Explore new technologies and software as appropriate and in conjunction with AVP IR Leadership, oversee the architecture and implementation of ongoing support of the network, servers, and communications infrastructure in order to ensure high performance of the IT department.
• In cooperation with the Chief Information Security Officer and the Associate Vice President for Safety and Business Continuity, create and implement an IR business continuity and disaster recovery plan.
• Oversee management of the University’s IT operational activities. These activities include, but are not limited to, performance monitoring, planned/emergency upgrades, patching as needed, etc. Continually explore technologies and techniques leading to more efficient operations.
• Oversee operation and monitoring of mission critical server resources with a strong emphasis on virtualization whenever practical.
• Establish security architecture and implement procedures and controls that ensure information and data are secure and in compliance with the security and storage regulations of UT Southwestern.
• Work to analyze, enhance, and tailor current practices and existing systems in order to increase operating efficiencies as well as reduce and cut costs within Information Resources.
• Oversee operation and management of the University’s central data storage facilities, including on site data center, as well as management of database administrators servicing the University’s central applications suite.
• Work closely with the Chief Enterprise Architect to establish and document operational standards and procedures for the implementation of technical solutions.
• Establish operational and capital budgets in order to address the needs of various areas of the IT department. Ensure adherence to overall financial objectives track the annual divisional expenditures.
• Manage the University’s Identity and Access Management operations.
• Manage the internal UTSW CoLo (Co-Location) site used by various university departments. Assist in disaster recovery rehearsals and oversee the configuration, management, and oversight of university computing assets at the off-site DR/CoLo center.
• Direct the installation of required hardware/software configurations as new enterprise systems are implemented. Manage resources tasked with troubleshooting activities and assisting users in defining requirements and costs for proposed new systems procurement. Oversee administration of the University’s Office 365, Exchange, and Outlook platforms.
• Prepare annual capital and operating budgets for IT Operations. Serve as liaison and negotiator with university vendor partners.
• Participate as needed in IR departmental and University strategic planning initiatives, as well as UT System interactions and initiatives. Manage projects using tools, techniques, and practices adopted by the Information Resources Department.
• Organize IT operations and personnel for optimal performance. Create and sustain a strong technical organization that includes viable succession planning and cross training for key roles.
• Perform other duties as assigned.

QUALIFICATIONS

Education and Experience

Required

• Education
  Bachelor’s Degree

• Experience
  10 years of progressively responsible related technology management and leadership experience

Preferred

• Experience
  Experience in a healthcare or academic medical center preferred.

Knowledge, Skills and Abilities

• Work requires ability to ensure adherence to all policies and procedures of university.
• Work requires ability to effectively interpret and apply organizational policies, procedures, and systems.
• Work requires proven supervisory, customer service, and written and verbal communication skills.
• Work requires ability to plan, organize, coordinate, and supervise work of employees as necessary to ensure desired results are achieved.
• Work may require telephone and personal contact with all levels of internal and external personnel and organizations.
• Work may require ability to monitor and maintain budget.

PHYSICAL DEMANDS/WORKING CONDITIONS

• Physical Demands
  Talking

• Working Conditions
  Office Setting

PACT STATEMENT

The following is the acronym, “PACT”, and is fundamental to all non-clinical positions at UT Southwestern Medical Center:

• P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
• A-Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
• C-Communication, Contribution, and Collaboration: Who are our Customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
• T-Teamwork: Employees work to contribute to the department’s success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.

Salary
Salary Negotiable

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.