Nurse Navigator – Classical Hematology

The Nurse Navigator for Classical Hematology plays a vital role in improving referral efficiency, patient access, and care coordination for an expanding, nationally recognized tertiary referral clinic. This position supports appropriate triage of referrals, manages clinical triage communication when needed, streamlines complex care processes, and promotes consistent, high-quality patient care across the Division of Hematology and Oncology, in alignment with the stature and reputation of UT Southwestern.

Key Responsibilities

Referral Triage, Access & Clinical Communication

• Perform timely and appropriate triage of hematology referrals to optimize access in a high-volume tertiary referral clinic.

• Improve referral efficiency by assuming triage and coordination responsibilities currently managed by physicians, APPs, and general hematology RNs.

• Obtain, review, and organize critical outside medical records, pathology specimens, imaging, and laboratory data prior to clinic visits.

• Provide clinic nursing coverage as needed, including management of triage phone calls and MyChart messages, ensuring timely, clinically appropriate responses and escalation when necessary.

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
This job will assist the patient, family and care giver to overcome healthcare barriers (including but not limited to social, financial, or physical barriers.) Responsible for conducting on-going assessments of need and facilitate referrals throughout the nursing continuum of care. Using the nursing process and evidence-based knowledge, the Nurse Navigator provides education and resources to facilitate informed decision making (by the patient and/or family.) 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Graduate of an approved/accredited nursing program either by a governmental authority, nursing board, or by a licensing authority that has jurisdiction over approval/accreditation of nursing programs (Texas BON 217.1) 
   

• Experience
  3 years of clinical nursing experience 
  Specialty areas may require 3 years of specialized nursing experience. 
   

• Licenses and Certifications
  (RN) REGISTERED NURSE Licensure as Registered Nurse of Board of Nurse Examiners for State of Texas Upon Hire and 
  (BLS) BASIC LIFE SUPPORT – current Basic Life Support (BLS) certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire 
   

Preferred

• Education
  Bachelor’s Degree – BSN preferred 
   

JOB DUTIES

• Assesses for any barriers to care through the clinical continuum to address patient, care giver or family needs.
• Serves as point of contact for patient, care giver, and clinical care team.
• Serves as patient advocate to assist patient and care giver through the healthcare system.
• Provides education, resources and referrals to internal and external resources based off of assessment need.
• Facilitates shared decision making, ensuring the patient, family and care giver are fully informed of treatment intent, treatment and outcomes.
• Promotes care planning by encouraging patients to convey their wishes and goals. Works with patients to formulate questions to discuss with their healthcare team.
• Facilitates clear and concise communication among providers, departments and patient.
• Coordinates multidisciplinary planning and facilitate care conferences, as necessary.
• Facilitates education of patient and staff by developing appropriate education programs, resources and tools to address needs.
• Participates in outreach projects to help close patient care gaps.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.