WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call/afterhours support schedule as defined within the Group. Serves as Lead or Project Manager for small to medium projects.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor’s Degree or equivalent experience

• Experience
  2 years relevant work experience and
  Previous project management experience
  All training and testing applicable to the role must be successfully completed and passed within 90 days of employment

JOB DUTIES

• Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable. Working with customer departments to ensure solutions to complex business issues are appropriate to fit organization wide.
• Project Management: Prepare detailed project plans. Adheres to project schedules and timelines and completes projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to leadership and appropriate Change Advisory Subgroup(s). Provide weekly status updates on assigned projects. Work with IT and Materials Management counterparts to coordinate necessary support as needed.
• Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve heat tickets as assigned. Coordinate software and hardware repairs and version upgrades with customer departments and IT. Develop and maintain documentation for system procedures.
• Administrative: Attend related meetings, meetings with vendors, leadership team meetings and other meetings as needed.
• Production Support and Maintenance: On-call support. Ensuring the integrity, integration and stability of production system. Formulating system scope and objectives to develop or modify complex system designs. Interface maintenance and support. Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users). Working closely with information resources during upgrades and issue resolutions. Troubleshoot application, process and technical issues. Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed. Coordinate and complete tasks during unplanned downtimes including system maintenance. Support training of IR staff and end-users as needed. Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication. Daily communication with key business process owners and departmental system support staff. Explaining technical and software concepts. Stay current with new application functionality and enhancements. Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution. Utilize vendor support site to log issues for assistance in resolution. Coordinate with leadership and customer departments to implement recommended solutions. Other duties as assigned. Project Assignments: Design, develop and manage an implementation approach through use of standard project management tools such as work plans, change management tools and issues tracking. Analyze user problems, determine and recommend optimum resolution based on system capabilities and user‿s needs. Consult vendor support sites, discussion forums, and other sources to identify leading practices for implementation of systems. Consult with department on enhancements to ensure integration within the existing environment. Participate in design, build, test, troubleshooting and conversions. Assume project lead responsibilities. Plan, direct, develop, and coordinate the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation. Coordinate and consult with end user departments to determine activities and business functions of their departments. Determine requirements for system software, hardware, interfaces, and application integration. Develop project plans with system specifications based on defined requirements. Formulate and/or define project scope and system objectives through research and fact finding of internal, external and independent sources. Serve as technical leader to plan, coordinate, and develop a comprehensive implementation plan for specific aspects and components of project integration. Develop the project plan, including definition and assignment of project tasks to team members. Establish timelines and project milestones. Monitor progress to ensure compliance with project requirements. Serve as leader for technical, programming, support, vendor, and end user staff to determine system requirements, resource requirements, utilization, installation, implementation, and communication plans. Install and implement complex software, hardware, interfaces, and upgrades in a multiple user, networked and integrated computer environment. Coordinate and manage systems monitoring and performance enhancement activities to ensure optimal system performance and standards. Establish service level agreement metrics for supported systems based on identified objectives to meet quality standards. Provide application expertise during planning and design. Work closely with Manager to manage vendor resources. Coordinate department testing efforts and communicate on a regular basis with customers. Mentor other technicians and assist other technicians with more complex and difficult assignments. Identify and document current and future state analysis. Coordinate and document hardware and software installations. Other duties as assigned.
• Administrative: Attend internal departmental meetings. Participate in departmental activities. Organizing, filing and other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.