Clinical Practice Manager – Otolaryngology Department

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The Department of Otolaryngology is a multispecialty ENT surgical practice located on the UTSW main campus in Dallas.  The Dallas location has more than 70 providers in the treating the following conditions:

• General ENT

• Head and Neck Cancer

• Audiology-Hearing Aids / Cochlear Implants

• Facial Nerve Disorders

• Facial Plastic Surgery

• Nasal and Sinus Disorders

• Sleep Disorders-Snoring

• Speech and Language Pathology

• Swallowing Disorders

• Voice Disorders

The practice manager is responsible for optimization, growth, performance, safety and financial results of this practice.  The key leadership responsibilities include, but are not limited to:

• Oversight for the patient care and business operations of the practices

• Reviewing clinic operations metrics to optimize clinical financial performance, achieve quality measures, and drive patient satisfaction

• Working with medical director(s) to ensure appropriate utilization of provider scheduling templates achieve patient access goals
   

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Master’s Degree (MBA, MHA or MPH) or 
  Bachelor’s Degree in Business Administration or Healthcare Administration 
   

• Experience
  3 years of effective leadership experience in a healthcare environment in a large and complex organization with a Master’s Degree or 
  5 years of effective leadership experience in a healthcare environment in a large and complex organization with Bachelor’s Degree. 
   

Preferred

Experience

• Background in practice growth initiatives, including adding providers, expanding service lines, and working with multiple subspecialities
• Familiarity with an ambulatory clinic setting
• Otolaryngology practice experience
   

JOB DUTIES

• Responsible for optimization, growth, performance, safety and financial results of designated portfolio of clinics spanning multiple locations or/and specialties with independent management structures at each location including the strategic planning and management for all clinical activities of the practice. This includes oversight for the patient care and business operations of the practices.
• Develops an efficient and effective collaborative relationship between staff and faculty members, while fostering a positive working relationship. This includes the development/implementation of staffing models, streamlined workflows, meaningful reward and recognition programs, opportunities for ongoing professional development, onboarding programs, and communication plans.
• Assures provider fulfillment of all obligations and responsibilities related to patient care effort, as well as assuring complete compliance with all federal and state regulations and laws. Works with Medical Director, Departmental and health system leadership on programmatic development and associated key performance metrics. Arranges for appropriate call and escalation schedules as needed.
• Optimizes access and referral management activities. Establishes pathways to reduce lag times, ensures financial transparency, manages slot fill rates and meets productivity expectations. Includes template management, modeling for business plans/budget, outreach, and referring provider/patient communication management.
• Measures, reports, and optimizes patient flow to achieve quality measures and optimal patient satisfaction. Minimizes wait times and implements communication strategies to meet patient expectations. Streamlines handoffs to move patients through clinic efficiently. Evaluates and recommends investment in technology to increase efficiency and effectiveness.
• Develops training and continuing education activities based on individual practice needs. Conducts or arranges for regular skill development activities for practice staff. This may include assessment and maintenance of employee files, clinical competencies and/or licensure/certification in coordination with Nursing Operations as well as business and/or general operations such as scheduling, registration, insurance verification, collections, etc.
• Works with stakeholders to optimize all leases, equipment purchases, maintenance and vendor contracts; assists in developing effective systems for purchasing and maintaining practice’s inventory of office and medical supplies.
• Establishes safeguards for effective patient confidentiality (HIPAA) and billing compliance. Implements processes to manage risk and prevent adverse events. Manages the requirements of federal, state, and local regulatory agencies in coordination with other health system offices.
• Confirms internal control systems to ensure clinic processes are functioning as intended. Coordinates with legal, internal audit, risk management, and other UTSW experts as necessary.
• Maintains professional affiliations to enhance professional growth and remain current with the latest trends in healthcare, and specifically, the delivery of ambulatory care. Acts as a liaison to health system leadership on cross-institutional initiatives affecting clinic operations.
• In partnership with the Medical Director:
  a. Optimizes clinical workflows including efficient use of the EMR
  b. Reviews clinic operations metrics, including but not limited to Health System and Clinic Scorecards, open encounters, and clinic financial performance
  c. Manages quality assurance and patient safety programs within the clinic
  d. Ensures that clinic is compliant with health system, clinic, external regulatory bodies, and HIPAA policies and regulations
  e. Works to resolve interpersonal team conflict
  f. Works to ensure appropriate allocation of space, room and equipment
  g. Proactive patient service recovery and engagement with Health System Administration to resolve issues promptly and to improve patient care
  h. Ensures that provider scheduling templates satisfy expectations relative to allocated ambulatory effort
  i. Oversees the management and disposition of controlled substances that are ordered for the clinic with the use of medical director DEA registration and collaborate with Health System to ensure implementation of appropriate compliance measures, audits, and reports for management of controlled substances
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.