WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The HR Services Team focuses on opportunities for improvement related to systems, processes, procedures, and data; taking a proactive approach versus reactive. The HR Coordinator is responsible for providing excellent service to colleagues and customers, and responsible for timely transactional processes which may include, but are not limited to data management updates, onboarding processes, initiating background checks, records and retention, and tuition reimbursement processing. This position will coordinate, maintain, and provide data entry of various Human Resources transactions. The HR Coordinator may provide back-up support to various positions/areas within HR Services, on an as needed basis. 

Front desk high volume customer service, I-9 processing and badge printing experience is strongly preferred. Prior experience de-escalating issues is also preferred. 

This position will be on-site at the HR Service Center, Monday – Friday 8am to 5pm.  

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor’s Degree 
   

• Experience
  No experience required. 
  May consider relevant years of experience in lieu of education (minimum of four (4) years of related experience with no degree). 
   

Preferred

• Experience
  Human Resources, customer service, data entry or related experience. 
  Experience working with multiple ATS, CRM and HRM systems – specifically Taleo and PeopleSoft products. 
   

JOB DUTIES

• Provides responses to inquiries from new hires, employees and/or external customers in areas such as: data entry or transactions inquiries/requests, tuition reimbursement inquiries, employee onboarding and processing, records management, or general customer service.
• Receive, triage, route or answer customer HR inquiries in a timely manner and provide multiple. Provide information and resources for customer inquiries as needed, educate customers how to access and utilize online resources for future inquiries.
• May provide support to monitoring or assistance with pending HR requests to ensure prompt resolution. Follow-up with outstanding inquiries in order of issue age and urgency. Provide research and other information needed to close out the inquiry.
• Identify and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of response center.
• Processes, reviews, and/or audits various human capital management (HCM) employee transactions.
• Delivers excellent customer service for all preboarding activities; provides status updates to Talent Acquisition Partners and hiring managers. Completes new hire transactions in applicant tracking system accurately and in a timely manner; initiates pre-employment tasks, such as background check process. Partners closely with Occupational Health team for status updates for required appointments.
• Provides new employee orientation information to new hire, answering questions and providing guidance in preparation for first day.
• Confirms details in applicant tracking system are accurate before new hire processing; responsible to complete HCM new hire transactions, if needed.
• Processes employee requests such as: verifying prior state service, verification of employment and public service loan forgiveness forms.
• Prepares departmental files for review to respond to employee requests, performance appraisal requests, and/or Legal requests (Subpoenas or TPIA requests); adheres to institutional records and retention policies.
• Prepares employee files for regulatory review and audits; ensuring appropriate documentation is collected to create and maintain new employee files for staff employees.
• Reviews and processes employee tuition applications for departmental approval; communicates with employee on tuition reimbursement inquiries.
• Completes and initiates all tuition reimbursements for processing; ensures all necessary documentation is obtained to initiate tuition reimbursement and adhere to tuition policy.
• Efficiently prioritizes workload to ensure all tasks are accomplished in a timely manner.
• Adhere to all HR Services’ standard operating procedures.
• Provides back-up support for HR Services Support team, as needed.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.