Clinic Staff Assistant I – Float Pool
Location: Dallas, TX
Location Type: On-site
Location Type: On-site
Job Number: 2600004C
Category: Clinical
23010167
Responsibilities
Why UT Southwestern?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth.
JOB SUMMARY
The Clinic Staff Assistant I directly interacts with patients on the phone and/or face-to-face to support the front office operations of the outpatient clinics. This role maintains a strong patient-centered focus, consistently demonstrating compassion, empathy, and professionalism when assisting patients and their families. The position features a structured career ladder with opportunities for advancement based on performance and the assumption of increased responsibilities. Under close supervision, the employee is expected to develop proficiency in at least two clinical front office workflows within six months.
The Clinic Staff Assistant I directly interacts with patients on the phone and/or face-to-face to support the front office operations of the outpatient clinics. This role maintains a strong patient-centered focus, consistently demonstrating compassion, empathy, and professionalism when assisting patients and their families. The position features a structured career ladder with opportunities for advancement based on performance and the assumption of increased responsibilities. Under close supervision, the employee is expected to develop proficiency in at least two clinical front office workflows within six months.
As a member of the float pool, this role requires a high degree of flexibility and adaptability. The selected candidate will provide coverage and operational support across multiple clinic locations in response to staffing and business needs. Work schedules may vary, and the employee must be flexible with regard to hours, including potential changes in start and end times.
This position may involve reporting to different sites on a daily basis; therefore, reliable transportation is essential. The ideal candidate is dependable, responsive to shifting priorities, and comfortable collaborating with diverse teams in a variety of clinical environments.
ESSENTIAL FUNCTIONS
Job Duties
- Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations:
- Patient Registration and Scheduling
- Patient Access Call Center
- Patient Arrival & Admitting
- Patient Financial Services/Collections
- Patient After Visit Scheduling
- Medical Insurance Verification
- Internal & External Referrals Management
- Procedure Precertification & Authorization
- Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.
- Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
- Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
- Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
- Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
- Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
- Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
- Performs other duties as assigned.
Education and Experience
Required
- Education
High School Diploma or GED or
Preferred
- Education
Bachelor’s Degree in related field
- Experience
<1 year And/or related experience
To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/
This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits
Benefits
- UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare – no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
Working at UTSW
Bring Your “A” Game.
Why are top candidates in so many professional fields – including customer service, finance, and human resources, to name a few – choosing UT Southwestern Medical Center as a career home? Simple. They know that they will work among a team of people who bring their best every day to support a health organization that’s breaking new ground in dozens of ways. That’s what we can offer you.
It takes a lot to keep UT Southwestern at the forefront, where world-class patient care, acclaimed medical education, and innovative research breakthroughs are common occurrences. When you join us, those are the challenges you’ll share. Our organization has taken on serious commitments and responsibilities within a rapidly evolving health care system.
Change is a constant, so our work supporting this complex matrix of business and systems needs must rise to the highest level of professionalism, collaboration, and innovation. That’s true for every role across the Medical Center and represents why this can be the most challenging work of your career.
Let’s Get Started
Employee Testimonials
Vanessa Pantoja
Vanessa Pantoja
GME Program Coordinator
GME Program Coordinator
Dallas is the perfect size city for me. There are always amazing things to do in Dallas, from visiting the arts district, to museums, concerts, sporting events, and the state fair.
Brenda Edwards.
Brenda Edwards
Licensed Clinical Social Worker
Licensed Clinical Social Worker
UT Southwestern is a great place to work and learn. Innovation and creativity to improve the quality of patient care are encouraged. Leadership within my team and department is supportive.
Denise Anderson
Denise Anderson
GME Coordinator I
GME Coordinator I
I love working at UT Southwestern because of its great staff and great benefits. Everyday is extraordinary because there’s opportunity to expand your knowledge and advance your career.
