WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The Assistant Vice President (AVP) for Front-End Revenue Cycle provides strategic leadership for all centralized front-end revenue cycle functions, ensuring alignment with organizational goals for patient access, registration, insurance verification, authorization, and financial counseling. The AVP collaborates closely with decentralized front-end teams to promote consistency, eliminate variation, and optimize workflows across the enterprise. This role requires a forward-thinking leader who actively leverages AI, automation, and advanced analytics to streamline processes, reduce administrative burden, and improve operational efficiency. The AVP is responsible for staying current with Epic enhancements and driving the successful adoption of new capabilities that strengthen patient access, accuracy, and throughput. In addition, the AVP champions an exceptional patient financial experience, leads regulatory and compliance readiness, and supports workforce development through continuous learning and innovation in digital engagement. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor’s Degree in Healthcare Administration, Business, or related field 
   

• Experience
  7 years of progressively responsible experience in revenue cycle operations, with at least 3 years in a leadership role 
   

Preferred

• Education
  Master’s Degree in a related field 
   

• Experience
  10 years of progressively responsible experience in revenue cycle operations 
   

JOB DUTIES

• Operational Leadership
  • Direct centralized front-end revenue cycle functions, including scheduling, registration, insurance verification, authorization and pre-service financial clearance.
  • Partner with non-centralized front-end teams to ensure seamless integration and adherence to best practices.
  • Lead initiatives to enhance the patient financial experience, including digital self-service tools, transparent estimates, and flexible payment plans.
• Strategic Innovation
  • Identify and implement AI and automation opportunities to streamline workflows and reduce manual processes.
  • Evaluate and adopt Epic system enhancements to optimize front-end operations.
  • Evaluate, select, and manage vendor partnerships to support automation, eligibility, and patient engagement.
• Collaboration & Governance
  • Work closely with clinical, IT, and financial leaders to align front-end processes with organizational objectives.
  • Develop policies and procedures that support compliance, accuracy, and patient satisfaction.
  • Lead structured change management and communication efforts for new technology and process initiatives, ensuring effective adoption across all stakeholder groups.
• Performance Management
  • Monitor and improve key performance indicators, including:
    • Correct Coverage Rate – Ensure accurate insurance coverage identification and verification.
    • Appointment Prior Authorization Rate – Optimize processes to secure prior authorizations before scheduled appointments.
    • Estimate Accuracy – Drive precision in patient financial estimates to enhance transparency and trust.
    • Authorization Denial Rate – Reduce denials related to missing or incorrect prior authorizations.
    • Registration/Eligibility Denials Rate – Minimize denials caused by registration or eligibility errors.
  • Lead initiatives to analyze and address root causes of front-end denials, collaborating with clinical and back-end teams to drive sustainable improvements.
  • Leverage advanced analytics and reporting tools to monitor trends, forecast challenges, and drive continuous improvement.
• Regulatory & Compliance Leadership
  • Monitor and ensure compliance with all applicable regulations (e.g., price transparency, No Surprises Act) impacting front-end revenue cycle operations.
• Technology & Innovation Leadership
  • Champion AI literacy within the team and promote a culture of innovation.
  • Evaluate emerging technologies and vendor solutions for front-end revenue cycle optimization.
• Workforce Development & Succession Planning
  • Develop and mentor front-end revenue cycle leaders, fostering a culture of continuous learning, innovation, and succession planning.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.